HR Call Center Specialist

We need your help!!! Are you passionate about helping people and thrive in a fast-paced, dynamic environment? Join our team and become an integral part of our mission to provide exceptional support to our employees. As the first point of contact, you will have the opportunity to make a meaningful impact by delivering prompt and accurate assistance, fostering positive employee experiences, and ensuring seamless HR operations. If you're a dedicated problem-solver with excellent communication skills and a commitment to delivering top-notch service, we invite you to apply and embark on a rewarding career journey with us.APPLY TODAY!!!

Responsibilities

• Initial point of contact for employees calling into the Employee Contact Center with HR-related questions or concerns
• Quickly analyze employee inquiries and utilize system resources to provide accurate guidance or resolution
• Demonstrate patience and ability to remain calm under stressful situations
• De-escalate situations through the use of effective communication techniques and involve supervisor as necessary
• Maintain employee privacy where appropriate and follow defined standard and protocols for security and confidentiality

What you'll have:

• Bachelor's Degree (required)
• 2 years of experience in a Contact Center or Human Resources team environment
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Superior written and verbal communication skills
• Ability to type 50 or more words per minute with excellent spelling, punctuation, and grammar

Training Schedule:

• First 4 weeks of training 8am-5pm Monday-Thursday, and 8am-4pm Friday
• Last 2 weeks of training – times vary anytime between 7am-6pm Mon-Thurs, and 7am-4pm Friday

Post-Training Shifts available between the following hours:

• 7am – 6pm (M-TH)
• 7am – 4pm (F)

** This is a HYBRID role - Tue/Wed/Thu will be in office (Altamonte Springs) and Mon/Fri will be remote **

• working in a smoke free environment

Skills
• Empathy
• Active Listening
• Follow-up
• Customer Service
• Call Center Support
• Human Resources Support (2 years of experience is preferred)
• Telephone Etiquette
• Typing Skills
• Adapting to Change
• Interpersonal Skills
• Organizational Skills
• Basic Computer Skills
• Handling Confidential Information
• Human Resources
• Problem Solving
• Client Service

Qualifications
• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.