What are the responsibilities and job description for the Service Manager position at Randy Wise Automotive Team?
Randy Wise Automotive Team, a cornerstone in the automotive industry located in Clio, Michigan, is seeking a dedicated and driven Service Manager to join our team. As a key player in our company, you will oversee our service department, ensuring high-quality service operations and customer satisfaction. We pride ourselves in providing an inviting atmosphere where professionalism meets warm customer service. As part of our locally-focused team, youll manage the day-to-day operations of the service department, while fostering a culture of positive collaboration and excellence. The right candidate will have a passion for the automotive industry and a commitment to exceeding customer expectations. At Randy Wise Automotive Team, we value every contribution and provide opportunities for growth in a supportive, upbeat environment.
Benefits
Annual Base Salary Based on Experience
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Career Growth Opportunities
Retirement Plan
Responsibilities
Supervise and coordinate all aspects of the auto service department, ensuring effective workflow and productivity.
Develop and maintain strong relationships with customers, providing excellent service to enhance customer satisfaction and loyalty.
Oversee the hiring and training of automotive service staff, fostering a positive and motivating work environment.
Implement strategies to improve service processes and increase department efficiency.
Manage scheduling and assign tasks to service technicians, ensuring timely and accurate completion of work.
Conduct regular meetings with the service team to communicate goals, provide feedback, and address challenges.
Ensure compliance with safety procedures and maintain a safe and organized work environment.
Requirements
Experience: Minimum of 5 years in automotive service management or a related field.
Education: High school diploma or equivalent; advanced training or certification in automotive services is a plus.
Leadership Skills: Strong leadership abilities with experience in team management and motivation.
Customer Service: Commitment to providing excellent customer service and the ability to handle customer inquiries effectively.
Problem-Solving: Strong problem-solving skills with a proactive mindset.
Communication: Strong verbal and written communication skills.
Organizational Skills: Exceptional organizational and time management skills.
Technical Proficiency: Understanding of automotive technology and repair trends.
Licensing: Valid driver's license required.
Salary : $80,000 - $100,000
