Demo

Customer Connections Representative

Rangam Consultants Inc
Waltham, MA Full Time
POSTED ON 1/20/2025 CLOSED ON 3/20/2025

What are the responsibilities and job description for the Customer Connections Representative position at Rangam Consultants Inc?

Company Description

Rangam Consultants is an award winning company for Staffing solutions and services. We are a multiple service provider in the Information Technology, Scientific, Engineering and administrative fields. We have a proven track record for successfully delivering mission critical consulting, support and recruiting services to various government and Fortune 500 clients.

Job Description

To be the primary point of accountability for the handling of external customer requests for electric or gas service, ensuring customer satisfaction is achieved through the completion of work and resolution of any issues during the transactional service fulfillment lifecycle.

Responsibilities (including but not limited to):

  • Act as the primary point of contact for customers to provide support, resolve issues, and ensure customers’ electric service orders are communicated and delivered against service level agreements.
  • Perform, validate, or process non-utility billing/CIAC (Cost in Advance of Construction) per applicable tariffs and policy for electric Service projects.
  • Complete the design and cost estimates for simple electric service work so that dependencies and construction work can be completed.
  • Process electric service request contracts or agreements so that customers can have service construction work completed.
  • Work with other business stakeholders to support the fulfillment of customers’ requests for electric or gas service.

Qualifications

Qualifications:

  • Bachelor’s degree in business, engineering, technology, or other related discipline or equivalent work experience. Experience in utility industry is a plus.
  • A minimum of 3 years of experience in a customer support role, preferably corporate setting.
  • A minimum of 2 years of experience using Microsoft Word, Excel & Outlook
  • Excellent phone & computer skills, ability to multi-task & think logically.
  • Must be very organized with the ability to learn quickly in a hectic & fast paced environment.
  • Demonstrates excellent communication and interpersonal skills with a consistent approach in dealing with people and taking personal responsibility for addressing problems and concerns.
  • Desire to work well within a team following the company motto, Here with you, Here for you!

Additional Information

All your information will be kept confidential according to EEO guidelines.

Sales Manager for In-Home Sales & Services
Confidential - Customer Service -
Framingham, MA
Development Coordinator, Philanthropic Connections
Combined Jewish Philanthropies -
Boston, MA
Toddler Connections Leader
Boston Outdoor Preschool Network -
Malden, MA

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Connections Representative?

Sign up to receive alerts about other jobs on the Customer Connections Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$98,363 - $136,806
Income Estimation: 
$51,050 - $68,081
Income Estimation: 
$59,001 - $77,833
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Rangam Consultants Inc

Rangam Consultants Inc
Hired Organization Address Hopewell, NJ Full Time
Physician Urology Position Overview : ClientMedical Center is seeking a full-time, Urologist to join our vibrant and rap...
Rangam Consultants Inc
Hired Organization Address Libertyville, IL Full Time
Project Manager - IT Infrastructure Projects in Libertyville, IL Candidates submitted must be able to work 50% onsite in...
Rangam Consultants Inc
Hired Organization Address Fort Myers, FL Full Time
Tuesday to Friday from 6:00 a.m. to 2:30 pm and every Saturday from 6:00 a.m. to 10:00 am Candidate is bilingual, must h...
Rangam Consultants Inc
Hired Organization Address Seattle, WA Full Time
Minimum Requirements : Please make an application promptly if you are a good match for this role due to high levels of i...

Not the job you're looking for? Here are some other Customer Connections Representative jobs in the Waltham, MA area that may be a better fit.

Customer Account Representative

AAI Consumer Connections, Newton, MA

Accounts Payable Representative

Elevate HR Solutions - Raleigh, - Customer, Somerville, MA

AI Assistant is available now!

Feel free to start your new journey!