Fraud Specialist/Fraud Operations Specialist

Work Authorization: Open to Citizen, Green Card on W2 only
Schedule: Full-time, onsite, Monday to Friday.
Location: Overland Park, KA
Work Arrangement: Hybrid (This role will be hybrid, 3 days office/2 days remote after training is complete)

**Avoid EAD OPT, CPT)

Duration: 6 months

Required Skills:

.At least 1 year relevant experience required. Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels. Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact T-Mobile. Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions. Researches and/or notifies appropriate internal staff for customer verification or legal action. Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations. Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects.

Hours of operation Mon-Fri 8:00AM to 7:00PM CST and Saturday 8:00AM to 5:00PM CST.
Must be able to work flexible schedule including nights, weekends and holidays.

Position Summary: Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

Position Requirements:

• Must have excellent conversational skills in English
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent
• One year experience operating a computer in a Windows based environment
• One year experience in fraud, customer service or a call center environment

Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills What does a typical day look like? (daily tasks) Phone calls, using slack to communicate to the team and reviewing documents to validate identity Preferred background/prior work experience? Customer service and call center skills Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you legally authorized to work in the United States without the need for current or future sponsorship?
• Are you comfortable working on a W2 employment basis?

Work Location: In person

Salary : $20 - $22