What are the responsibilities and job description for the Operations Manager position at Rapha Holdings?
Job Title : Operations Manager (Kitchen Installation & Remodeling)
Location : Tampa Bay
Start Date : March 4th (two-week preparation period required prior to start)
Job Overview :
We are seeking an experienced and dynamic Operations Manager to oversee and manage day-to-day operations for a growing kitchen installation and remodeling company working closely with a major national retailer. The ideal candidate will have a background in kitchen installations or the construction industry and be capable of managing daily operations, coordinating crews, handling quotations, and ensuring seamless project execution. This role is designed for a leader who can grow with the company, taking on administrative and strategic responsibilities.
Key Responsibilities :
- Day-to-Day Operations : Manage daily business activities, including scheduling installations, coordinating crews, and ensuring project timelines and budgets are met.
- Customer Relationship Management : Work closely with customers from a major retailer to schedule jobs, address their concerns, and ensure their satisfaction throughout the installation process. Ensure crews deliver high-quality service and maintain positive customer relationships.
- Quotations and Estimates : Prepare and / or oversee quotations for various contractual and remodeling jobs, ensuring accuracy and profitability.
- Client and Crew Coordination : Serve as the key point of contact between customers, crews, and project stakeholders. Maintain clear communication to ensure installations are completed efficiently.
- System Management : Operate a major retailer’s project management system to track projects, update milestones, and maintain job progress. Training on the system will be provided during a two-week onboarding period.
- Pre-Inspection Management : Ensure that crews properly perform pre-inspections of materials and job sites before installations. Review and act on the crews’ pre-inspection reports, addressing any issues related to missing materials or site readiness.
- Administrative Tasks : Handle payroll, job tracking, and reporting. As the company grows, assist in transitioning administrative work to a dedicated team.
- Problem-Solving : Quickly address issues, delays, or missing materials to minimize disruptions to the schedule.
- Process Improvement : Identify areas of improvement in operational workflows and implement effective solutions.
Qualifications :
Preferred but Not Required :
Compensation and Benefits :
Our core is set on Christian values.
Love. We deeply care for every human.
Service. We are here to serve others.
Compassion. We are here to help.
Forgiveness. We know how to forgive.
Unity. We believe in ONE FAMILY.