What are the responsibilities and job description for the Dari/Pashto Patient Interpreter position at Raphael Health Center Inc?
Job Description
Job Description
Description :
Raphael Health Center is seeking a skilled Dari / Pashto Patient Interpreter to join our team. As a Dari / Pashto Patient Interpreter, you will be responsible for facilitating communication between Dari / Pashto speaking patients and healthcare providers. You will play a critical role in ensuring that patients receive the highest quality of care by accurately interpreting medical information and instructions.
Scope / Skills / Abilities / Competencies :
Strong linguistic skills :
selects appropriate mode of interpretation for each situation (consecutive, simultaneous or sight translation)
interprets with highest degree of accuracy and completeness
self-corrects, understands own linguistic limitations, seeks clarification and accepts correction
picks up cues from encounter participants regarding level of understanding and / or need for clarification
strong writing skills and understanding of translation process
Provide accurate interpretation services for Dari / Pashto -speaking patients and healthcare providers
Translate medical information and instructions from English to Dari / Pashto and vice versa
Facilitate communication between patients and healthcare providers during medical appointments, procedures, and consultations
Ensure that patients fully understand their medical conditions, treatment options, and medications
Maintain patient confidentiality and adhere to all HIPAA regulations
Collaborate with other healthcare professionals to ensure that patients receive comprehensive care
Strong cultural awareness competencies :
understands language as an expression of culture, recognizes the underlying assumptions of each party about medicine, the encounter, the illness etc.; uses this understanding to empower patient and provider to understand each other better
avoids generalizations and stereotyping by recognizing that cultural patterns are generalized abstractions
uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject by respecting the goals of the encounter
Strong interpreting skills :
explains role of the interpreter to patient and provider
recognizes the complexity of the clinical encounter and added factor of linguistic barrier
sets tone of the patient / provider encounter to manage flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters)
encourages direct communication between provider and patient
maintains professional distance and integrity
diffuses conflict between parties by remaining calm and impartial
clarifies instructions, follow up steps in a diplomatic, effective manner
Ethical competency :
understands and abides by Raphael Health Center policies on patient confidentiality, informed consent, non-discrimination and by interpreter’s code of ethics
Interpersonal and customer service skills :
projects positive attitude about Raphael Health Center and offers services to ensure positive experience
works as a team with colleagues and providers
addresses concerns raised during or after an encounter by encouraging provider to make appropriate referral and / or assisting with making of appointment with right resource and booking interpreter as needed
knowledge of interpreter training techniques and materials
Additional Responsibilities :
Schedule patient appointments.
Ensure accuracy of daily schedules in coordination with Clinical Director and providers as appropriate.
Accurately collect patient information necessary for appointment scheduling including the verification of patient insurance eligibility and entry of patient insurance.
Answer telephones, take messages, and direct telephone calls as appropriate.
Collect data updates and enter into system
Schedule appointments with Financial Counselor
Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers.
Attend regularly scheduled staff meetings.
Maintain neat and orderly work area.
Maintain confidentiality in accordance with RHC policy and any other applicable regulatory requirements.
Treat patients, visitors and coworkers with respect and dignity
Commit to and ensure work is operating in a manner consistent to Raphael Health Center mission
Other duties as assigned including, but not limited to, medical records.
Supervision :
No supervisory responsibility
Requirements :
Required Education, Certification, Experience and Skill :
High School diploma or equivalent.
Demonstrated experience with Windows-based programs
Knowledge of medical terminology
Ability to prioritize, problem solve and multi-task.
Fluency in English and Dari / Pashto both oral and written
High level of customer service and a positive approach
5 years of experience as a medical interpreter, with a very strong medical vocabulary preferred
Familiar with diversity of cultural / socio-economic backgrounds
Good interpersonal, organizational, and time-management skills
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