What are the responsibilities and job description for the Night Auditor position at Rapid City Clubhouse Hotel?
Job Summary: Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering. This role is responsible for the preparation, completion and electronic transmission of all end of day reports, night audit checklist work and other reporting necessary to roll the property into a new business day along with the Guest Service Representative functions of the third shift. This position is equally responsible for providing attentive, courteous, and efficient service to all guests throughout their stay, ensuring every guest has a positive impression and excellent stay. The Night Auditor is expected to actively develop superior service skills in dealing with clients, guest, and co-workers
Benefits
- Medical and Dental Insurance
- PTO
- Competitive Pay
- 401(k) Retirement Savings Plan
- Life Insurance
- Disability Insurance
- Hotel Room Discounts
- Ongoing Training and Career Development
Responsibilities
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Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
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Explain and provide any promotional items to each guest checking in
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Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
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Cover other areas of hotel as needed
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Document any guest accidents by completing the accident report form
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Complete the maintenance log whenever a complaint is reported
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Maintain all areas of the front desk
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Take the initiative to greet guests in a friendly and warm manner
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Other duties as assigned
Qualifications
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High School diploma/GED required
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Previous experience in hospitality preferred
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Customer service experience required
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Experience handling cash, credit card procedures, and use math concepts
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Attention to detail and organized
About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
