What are the responsibilities and job description for the Customer Service Representative position at Rapid Glass?
In this customer-facing role, the Customer Service / Inside Sales Representative is responsible to provide exceptional customer service in person, on the phone, and via the Internet. In addition, this role performs in a sales capacity by promoting Rapid Glass's full portfolio of products and services.
- The mission of the CSR is to maximize revenues, while ethically balancing the needs of the customer with solution options. This position requires outstanding communication skills, true multi-tasking experience, a willingness and ability to learn all aspects of our business, and a strong desire for career development.
- The ideal candidate for this position will be a high school graduate (GED) with some continuing educational coursework, a minimum of two years customer service experience, comfortable promoting our line of products and services, strong phone and computer skills, scheduling knowledge, and solid math skills.
- Basic working knowledge of Microsoft Word, Excel and Outlook is a must. Previous experience with Shower doors, home windows, residential glass and some commercial glass is a huge plus.
- You must have working knowledge or experience quoting shower doors, window glass and insulated glass units.
Qualified candidates should send their resume to Rick@RapidGlass.com