Sr. Inside Sales Associate

Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit.

Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business.

GENERAL SUMMARY

The Inside Sales Representative will focus on driving revenue by identifying and generating sales opportunities for Rapid Micro Biosystems. This role is responsible for building and managing a sales funnel with a focus on closing deals within 18 months. The individual will be expected to drive sales through a blend of lead generation, qualification, and building long-term relationships with potential customers. This position will report directly to the Regional Sales Director, North America and will collaborate closely with field sales, marketing and technical teams to maximize sales effectiveness. 

ESSENTIAL JOB FUNCTIONS*

Sales (90%)  

              Successful selling of Growth Direct and associated consumables and services into new prospective business accounts within assigned territory.

·       Lead Generation & Qualification: Identify and engage with new and reactivated business accounts, ensuring strong qualification of leads to ensure they are sales-ready.

·       Sales Outreach: Achieve consistent KPIs, including weekly contacts and appointments, and achieve and exceed annual sales quotas.

·       Continuous Prospect Identification for key stakeholders inside target accounts.

·       Opportunity Development: Develop leads into sales opportunities and close deals within 18 months, maintaining accurate pipeline documentation in CRM systems.

·       CRM Management: Keep up-to-date documentation of activities and encounters, ensuring that CRM tools are updated regularly (email, phone calls, site visits, contacts/decision makers).

·       Opportunity Documentation: New Opportunity Creation, Opportunity Updates (no less than bi-monthly), probability, close dates, revenue, and comments.

·       Quote Generation & Sales Closure: Assist in generating quotes and track win/loss documentation, ensuring a thorough and timely follow-up to close sales.

·       Timely, consistent, and documented follow-up on leads generated from Marketing.

·       Product Knowledge: Continuously build product knowledge to effectively sell the company’s solutions and assist with technical questions during the sales process.

·       Trade Shows & Industry Events: represent the company at trade shows and industry events to generate new leads and build relationships.

1.      OTHER DUTIES AND RESPONSIBILITIES

Account Management (10%)

·       Customer Relationship: Proactively maintain relationships with existing customers to manage their accounts and ensure satisfaction, identifying opportunities for expansion.

·       Post-Sale Support: Assist customers with quotes for consumables, service contracts, and any necessary documents for system purchases.

·       Salesforce & Lead Management: Own the management of leads and sales flow in Salesforce, continuously improving processes and ensuring timely follow-up.

2.      KNOWLEDGE, SKILLS & ABILITIES

·       BS degree, preferably in the life sciences or related field preferred.

·       5-7 years of sales or laboratory experience, with capital equipment, B2B, and life sciences sales preferred.

·       Exceptional communication skills (both oral and written)

·       Strong organizational skills and ability to manage multiple priorities.

·       Proficient with Salesforce and CRM tools.

·       Experience with LinkedIn Sales Navigator and other sales engagement platforms.

·       Excellent time management.

·       Strong Excel Skills: must have proficiency with filters and sorts, preferred proficiency with pivot tables and vlookup.

·       Proven ability to work with cross-functional teams and communicate effectively with internal and external stakeholders.

·       Record of solid and consistent sales results.

·       Proven ability to conduct technical product demos both on-site and virtually, providing hands-on demonstrations to potential clients.

·       Ability to work independently and contribute to building a new role within the organization.

3.      WORKING CONDITIONS/PHYSICAL DEMANDS

·       Up to 10% travel for trade shows and industry events.

ABOUT RAPID MICRO BIOSYSTEMS:

Rapid Micro Biosystems creates, sells, validates, and services innovative products for fast, accurate, and efficient detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products.

The company’s Growth Direct™—the first and only growth-based system to automate rapid compendial QC Micro testing—ensures data integrity, compliance, and operational efficiencies driven by rapid methods and automation.

Rapid Micro Biosystems is dedicated to providing groundbreaking technology and products to support companies in their journey to achieve greater reliability, efficiency, and better predictability, ultimately providing higher quality products for improved patient outcomes.

Rapid Micro Biosystems is headquartered in Lexington, Massachusetts. Our research & development, and manufacturing operations are located in Lowell, Massachusetts. Additionally, we maintain field offices in Freising, Germany; Switzerland, and Singapore.

Equal Opportunity:

Rapid Micro Biosystems is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will Rapid Micro Biosystems discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender identity, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.