What are the responsibilities and job description for the Quality Analyst position at Rapsys Technologies?
Job Description:
●Monitors calls/ transactions to gauge the health of the process and shares feedback with
Unit Heads/Team Leaders
● Root cause analysis of process deviations, action plan development and resolution.
● Handle & Resolve escalated calls / issues and requests from internal and external
sources
● Use excel data analysis and knowledge of the customer experience to prioritize critical
improvement initiatives.
● Replicate best practices from other locations/processes to improve process performance
● Coordinates with operations to achieve positive quality outcome and at the same time
understanding business dynamics.
● This position is responsible for conducting quality checks to assess the health of the
business. Analyst is also required to act as a Subject Matter Expert for the team. He/she
should endeavour to minimize negative customer experiences and should highlight issues.
that could lead to the same
● Monitor process adherence by comparing each task against specifications outlined in SOPs
and using fair judgment in understanding instructions provided by the Subject Matter
Experts, managers, or SOPs
● Analyse and approve daily transactions.
What we have to offer-
● Working directly with leadership team; having high level of work independence, autonomy and
empowerment to lead company-wide changes
● Being part of a start-up from an early stage, lead your area of expertise and be a part of this
exciting growth journey of changing the real estate world
● Excellent platform for learning how to build teams, achieve goals and handle high growth
situations. Ideal for people with entrepreneurial ambitions.
To be successful in this role, you’ll need to have the following skills:
- Communication: Excellent communication skills in English and/or any regional language( Hindi, Marathi,
Malayalam, Tamil, Gujarati)
- Agility: Ability to change according to business requirements.
- Motivation: Demonstrate a positive, ‘can-do’ attitude. Willing to roll up your sleeves and
get things done.
- Data-driven: Keen interest in analyzing performance data and transforming it into actionable strategies.
- Growth-driven: Keen to grow as an individual.
Desired Skills:
● Graduation in any field
● Advanced MS office skills
● Experience required: 1 years
Benefits
- Performance Bonus
- Private Health Insurance
Job Type: Full-time
Pay: Up to $400,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Experience:
- SQL: 1 year (Preferred)
- Selenium: 1 year (Preferred)
- Test automation: 1 year (Preferred)
Work Location: In person
Salary : $400,000