What are the responsibilities and job description for the Quality Analyst position at TTEC Holdings Inc?
A company is looking for a Quality Analyst to conduct quality reviews and ensure standards are met.Key ResponsibilitiesMonitor seller interactions across phone and email channels to assess quality performanceEvaluate interactions against predefined quality criteria and provide actionable feedbackIdentify skill gaps in agents and coordinate with training teams for remedial actionRequired Qualifications1 year of Quality Assurance experienceExperience with quality reviews and providing feedbackAbility to monitor outliers and identify skill gaps
