Operations Manager-Paratransit

• • • • Maintains an effective working relationship and communication with the General Manager, peers and subordinates.
      • Responsible for hiring, training, managing and development of operations personnel. 
      • Ability to build effective relationships, respond to union grievances, assist in arbitration, and interpret the union contract, where applicable. 
      • Oversees and manages through direct reports the daily operations and customer service of the transit system. 
      • Monitors data of ongoing ridership, fare collection, and key indicators to identify, evaluate, and improve performance. Creates reporting and analysis to improve overall operations. 
      • Ensures that operations are consistent with adopted policies, governmental regulations, and the transit interests of the public. 
      • Responsible for reviewing and maintaining accident investigations and customer complaints. 
      • Responsible for managing within the division’s allocated budget. 
      • Formulates and maintains the SSEPP 
      • Is available to the client’s staff, advisory and advocacy boards, outside organizations, and the riding public. 
      • Ability to function as the General Manager in the GM’s absence. 

Preferred Education and Experience:

• • • • Bachelor’s degree or equivalent experience, preferably in the transit industry. 
      • Minimum 5 years’ operations management/supervisor experience in transit operations. 
      • Must have 5 years of experience managing fixed route operations. 
      • Must have strong written and verbal communication skills including experience in presenting and speaking to groups. 
      • Must have excellent computer skills including Word and Excel spreadsheets. 
      • Experience in working with local governments or municipalities. 
      • Strong interpersonal skills and the ability to build effective relationships. 
      • Working knowledge of compliance standards in related areas: FTA, FMCSA, DOT, OSHA, Homeland Security and other state/local regulating bodies. 
      • Experience in management of daily transit operations, maintenance, personnel management, transportation safety, and transit regulatory requirements. 
      • Experience utilizing data to identify trends in the business that support strategic and tactical adjustments to ongoing operations. 

Key Competencies:  

• • • • Accountability 
      • Decision Making 
      • Trust & Credibility 
      • Communications 
      • Customer & Community Service 
      • Expertise & Technical Knowledge 
      • Safety 
      • Approachability 
      • Build Talent 
      • Visionary