IBHS CARE COORDINATOR

Description

ORGANIZATION

The mission of Ravenswood Family Health Network (RFHN) is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.

POSITION SUMMARY

Under the direct supervision of the Senior Operations Manager of Patient Advocacy & Integrated Behavioral Health, the IBHS Care Coordinator is responsible for providing administrative and coordination support to the Integrated Behavioral Health Services (IBHS) team and its community projects/programs. The coordinator will foster a collaborative working relationship with medical and dental providers, IBHS clinicians and its team, RFHN staff, patients, San Mateo County and Santa Clara County Behavioral and Recovery Services, and community-based partner organizations.

DUTIES AND RESPONSIBILITIES

To be performed in accordance with RFHN Policies and Procedures

Clinical

1. Screens referrals to connect, reconnect, and/or bridge patients to appropriate community services.
2. Performs warm hand-offs (triage) from providers into IBHS, or IBHS into other clinic departments as needed, to educate and orient new patients to organization and program.
3. When requested, provides collaborative case management including: contact with other mental health providers, medical practitioners, school personnel, social services; makes phone calls to patients providing them with appropriate referral, follow up, or information, ensures patient consent forms are complete, and monitors treatment goals.
4. Maintains patient confidentiality.

Administrative

1. Assists the IBHS clinical providers in filing, faxing, tracking documentation, maintaining an appropriate supply of brochures to distribute to patients, taking clear and accurate phone messages, and other administrative functions.
2. Maintains requested referral and utilization data required for evaluating the IBHS program.
3. Reserves class/workshop locations.
4. Schedules various IBHS classes and patient appointments and follows up with reminder calls.
5. Coordinates communication between all clinic providers, clinicians, and external agencies.
6. Attends required IBHS and organization-wide meetings.
7. Attends local trainings and workshops, as appropriate.
8. Supports the Senior Operations Manager of Patient Advocacy & Integrated Behavioral Health on projects related to IBHS services provided in the community. May include, but not limited to, protocol and referral process development; chart reviews, liaison with local community-based partners; and follow up with partner staff.
9. Provides technical assistance and ensures proper reports are created for IBHS program assessment and chart reviews.
10. May be required to keep and maintain orderly, clear and concise Action Minutes of some IBHS Administrative meetings.
11. Other duties as assigned and requested.

Qualifications

QUALIFICATIONS

• Completion of a Bachelor’s degree from an accredited university with a concentration in the social sciences—Psychology, Sociology, Social Work, Social Welfare, and/or Public Health— required.
• Work experience in a community health or behavioral health setting strongly preferred.
• Understanding of Behavioral Health Integration and concepts within a primary care clinic setting.
• Outstanding customer service to patients, staff, and fellow team members.
• Bilingual English and Spanish required.
• Knowledge of the use of basic office equipment and software including MS Word, MS Excel, Power Point, MS Visio, and Outlook.
• General knowledge of health disparities and current social and health problems related to psychological disorders and alcohol and other drug addictions.
• Knowledge of community resources and referral agencies.
• Skill in establishing and maintaining effective working relationships with clinical behavioral health and medical providers and physicians, patients, staff, and the public.
• Ability to collect and enter data for the purpose of written reports evaluating the IBHS program.
• Up to date with COVID-19 vaccines per current CDC guidelines strongly recommended.

The pay range for this position is $32.00 to $35.00 per hour.  However, the final base pay will be determined upon a number of individualized factors such as (but not limited to) the scope and responsibilities of the position, job-related knowledge, skills, experience, education and certification levels, and departmental budget. We also consider internal equity with our current employees when making final offers.

Ravenswood Family Health Network is an equal opportunity employer.

Salary : $32 - $35