Change Management Operations Project Manager

Description

Job Title: Change Management Operations Project Manager

Department: Operations – Services

Reports To: RavenTek Program Manager

Location: Remote 

Schedule: Monday – Friday 

Hours: Full-time, 40-hours/week

FLSA Status: Salary, Exempt

Clearance: Public Trust

Position Summary

The Change Management Operations Project Manager position will support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program, providing support to other Units and Offices within the VA to ensure the success of the program's mission. The performance of the Change Management Operations Project Manager position is key to RavenTek’s performance on the EHRM contract, and therefore RavenTek’s mission to support the VA.

Requirements

Essential Duties and Responsibilities

• Support the End-User Engagement and Adoption (EUEA) Change Management (CM) team by overseeing and executing events, activities, and program management tasks, including tracking site activities, reviewing deliverables, and escalating risks or issues.
• Collect and track action items to ensure timely completion of project tasks.
• Develop and contribute to CM materials, such as presentations, artifacts, briefs, meeting minutes, agendas, and talking points.
• Analyze CM content to extract critical information for escalation and follow-up.
• Initiate and manage project planning efforts to ensure alignment with objectives and timelines.
• Collaborate with stakeholders to build consensus and proactively manage CM projects to maintain progress. Provide Monthly Status Report (MSR) to RavenTek Program Manager by deadline provided.
• Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
• Monitor and respond to RavenTek email a minimum of 3 times per week.
• Complete required compliance training as assigned.
• Other duties as assigned.
• Ability to travel up to 50%.

Knowledge and Critical Skills

• Well-versed in life cycle and project management methodologies.
• Highly skilled in tracking costs, schedules, and performance progress.
• Knowledgeable in identifying and mitigating risks.
• Expertise in developing executive-level briefings and presentations using MS PowerPoint, Word, and Excel. 
• Ability to work both independently and under supervision.

Education & Work Experience

• Bachelor’s degree in Engineering, Computer Science, Systems, Business, or related scientific/technical discipline or an additional 8 years of relevant experience may be substituted for degree requirements.
• 10 years of related professional work experience.
• Experience managing Information Technology related projects.
• Experience working in a healthcare system and/or VA is preferred.
• Experience implementing Electronic Health Records is preferred.

Certifications, Licenses

• Project Management Professional (PMP) certification.
• Prosci Change Management certification. 

Special Requirements

• Ability to obtain a Public Trust clearance. 

Work Environment

Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.

Physical Demands

To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.

ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA: RavenTek does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.

This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.