What are the responsibilities and job description for the Scale operator & Customer Service position at Ray-Carroll County Grain Growers, Inc?
Primary Purpose: Provide outstanding customer service that will optimize the coops market share and improve the coops efficiency.
General Description: Operate the scale, grade grain and provide other customer services as needed.
ESSENTIAL DUTIES:
- Ensure safety compliance, through work space inspections, near miss and unsafe condition reporting and direct communication with location manager in regards to safety.
- Follow all applicable State and Federal DOT Rules and Regulations.
- Read, understand and follow all Ray-Carroll Coop policies and procedures.
- Comply with all Company, State and Federal Rules, Regulations and policies.
- Operate all equipment & vehicles according to Ray-Carroll Coop policies and procedures along with local, state and federal laws.
- Read, understand and follow company employee policies.
- Perform billing of Ray-Carroll Products.
- Know the prepay procedures, transfers and purchase orders and billing procedures.
- Maintain inventory control of products.
- Understand inventory and measurement procedures.
- Know Ray-Carroll County Grain Growers, Inc. product operations.
- Perform minor office housekeeping as needed.
- Operate Ray-Carroll County Grain Growers, Inc. computer system.
- Perform grain probing and grading procedures and truck scaling procedures (if applicable).
- Counter sales of products offered by Ray-Carroll County Grain Growers, Inc.
- Talk with Ray-Carroll Coop customers, (phone or in person) about Ray-Carroll County Grain Growers, Inc. products.
- Answer telephone and assist customer with billing and statement questions.
- Assist location manager with maintaining grain, petroleum, feed and agronomy records.
- Clean and maintain displays, counter and public areas.
OTHER DUTIES:
- Able to build morale and group commitments to achieve goals and objectives.
- Exhibit sound and accurate judgment.
- Project a positive attitude to customers and employees at all times.
- Provide courteous customer service.
- Report even minor injuries using the employee injury report form.
- Other duties as assigned by supervisor.
