What are the responsibilities and job description for the Service Advisor position at Ray Catena Mercedes Benz of Freehold?
About Us
The Ray Catena Automotive Group considers it an honor to serve their customers. For nearly 60 years, Ray Catena has held steady to a core philosophy of putting customers first. In turn, he has built a network of more than 20 dealerships and service centers on this foundation. Mr. Catena's New Jersey and New York luxury car dealerships represent some of the finest automotive brands on the market today. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.
Benefits
-
Medical Plan
-
Dental Plan
-
Vision Plan
-
401(K) Plan
-
Paid Sick Time
-
Paid Vacation
-
Full Gym
-
State of the art facilities Some of the largest in the country!
-
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
-
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
-
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
-
Ensure the daily inventory of technicians' time is consistently sold to service customers.
-
Distribute work between technicians efficiently.
-
Answer technical questions about vehicle problems, warranties, services, and repairs.
-
Maintain Customer Success Index at or above company standards.
-
Assist in diagnosing vehicle problems; order parts and tools as necessary.
-
Oversee administration of warranty claims as well as training and supervising of service department.
-
Reinforces company policies and adheres to company standards.
-
Encourages compliance with applicable laws and regulations.
-
Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
-
Organized and friendly personality
-
Time management skills
-
Fantastic communication skills with your customers
-
Professional, well-groomed personal appearance
-
Consistent record of service and sales success
-
Strong record of positive customer satisfaction results
-
Team oriented and self-motivated
-
Able to work with little supervision
-
Clean driving record and valid driver’s license