What are the responsibilities and job description for the Service Writer position at Ray Skillman Northeast Kia?
**Job Summary:** We are seeking a dedicated Service Writer to join our team. The Service Writer will be responsible for providing exceptional customer service, coordinating vehicle maintenance and repairs, and ensuring efficient communication between customers and the service department. **Responsibilities:** - Greet customers and assist with scheduling service appointments - Listen to customer concerns and accurately document vehicle issues - Communicate service recommendations and estimates to customers - Coordinate with technicians to ensure timely completion of repairs - Update customers on the status of their vehicles throughout the service process - Process payment transactions and maintain detailed service records **Qualifications:** - 1 year previous experience writing service is required- Knowledge of tire service, vehicle maintenance, and automotive repair processes - Knowledge of Reynolds & Reynolds preferred - Strong communication skills with the ability to explain technical information clearly to customers - Excellent customer service skills and a friendly demeanor - Ability to work collaboratively with a team of mechanics and service technicians If you are passionate about the automotive industry and have a knack for customer service, we invite you to apply for the Service Writer position with our team.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- Rotating weekends
Experience:
- Service Writing: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $50,000 - $70,000