What are the responsibilities and job description for the Office Administrator position at Ray White?
Ray White is Australasia's largest real estate group and proudly family-owned. Established in 1902 in the country town of Crows Nest, Ray White now spans over 1,000 individual offices in Australia, New Zealand, and South East Asia. Our business spans across residential, commercial, and rural property, as well as home loans, property management, and property funds investment.
See yourself in our team
As Office Administrator for Ray White Queensland, you will play a pivotal role in supporting our ambition to be Best in Market. We are looking for an energetic, highly organised individual with incredible attention to detail and a passion for creating exceptional experiences.
Reporting directly to our Head of Network Specialists, you will support Ray White Queensland in various administrative and operational tasks, including assisting our Chief Auctioneer to reach our goal of 10,000 auctions, as well as ensuring the successful execution of our training and other performance initiatives. This role requires you to work with a variety of personalities and senior management, it is a busy role and offers a wide scope of accountability.
A day in the life
While each day can vary, in this role you will be responsible for:
This is a great opportunity to work with a fantastic, friendly team in a busy but fun and supportive environment.
See yourself in our team
As Office Administrator for Ray White Queensland, you will play a pivotal role in supporting our ambition to be Best in Market. We are looking for an energetic, highly organised individual with incredible attention to detail and a passion for creating exceptional experiences.
Reporting directly to our Head of Network Specialists, you will support Ray White Queensland in various administrative and operational tasks, including assisting our Chief Auctioneer to reach our goal of 10,000 auctions, as well as ensuring the successful execution of our training and other performance initiatives. This role requires you to work with a variety of personalities and senior management, it is a busy role and offers a wide scope of accountability.
A day in the life
While each day can vary, in this role you will be responsible for:
- Managing our auction process, from booking, billing, and in-room support
- Reporting on auction and other performance metrics
- Managing shared inboxes
- Responding to training enquiries
- Assisting with setting up for training (both in-person and online)
- Allocating referrals through our lead management system
- Setting up and welcoming guest arrivals
- Representing the Queensland Team in our Together Wellbeing initiative
- Complaint management
- Overall presentation of the office
- Reception cover
- Minimum 3 years in an office administration, assistant, or coordinator role
- High level customer service experience is highly regarded (i.e., corporate, retail, hospitality)
- Experience in real estate highly regarded but not essential
- Exceptional communication skills
- Proficient with Google suite of applications as well as monday.com is desirable
- Professional and polished appearance
- Ability to organise, multitask, prioritise
- Exceptional time management skills
- Amazing attention to detail
- Professional, positive, with a can-do attitude and committed to getting the job done right
- Excited to take on a busy and broad role that requires autonomy and self-management so that you can perform to a high standard
- High level of emotional intelligence and relationship building skills
- A team player with an approachable, easy going, and friendly personality
- Passionate about your work
- Able to remain calm under pressure
- Demonstrates respect and integrity
- Initiative to think one step ahead and be resourceful and proactive
- Resilience in dealing with change
- Flexible and open minded
- Genuine desire to help others and be part of a team
This is a great opportunity to work with a fantastic, friendly team in a busy but fun and supportive environment.