Manager, Learning and Development

Job Description

Job Summary:

The Learning and Development (L&D) team within Human Resources seeks to deliver high quality learning and development programs across the firm. Working in a highly collaborative environment, the Manager will be responsible for designing, implementing and evaluating learning and development programs. This role will focus on building and scaling programs, influencing the strategic direction of learning, consulting, leading and managing complex assignments to support L&D. Additional responsibilities include project management, vendor management, content development and process improvements.

Essential Duties and Responsibilities:

• Designs, develops, assesses, recommends, creates, and implements learning & development programs, processes, tools, resources, and solutions to meet individual and organizational learning needs

• Provides input on the strategic direction of learning and development programs and initiatives

• Collaborates with stakeholders, learning departments, LMS administrators, external vendors, and other teams to optimize the learning experience to support firmwide learning priorities

• Monitoring feedback, evaluating the impact and effectiveness of learning solutions, and communicate results and recommendations

• Facilitate virtual or face to face workshops, including new hire orientation

• Develops and improves learning processes

• Perform external research and benchmarking on learning trends, priorities, and initiatives

• Support key learning initiatives and activities within Talent and Learning

• Build strategic partnerships and relationships with vendors

• Partners with outside consultants and negotiates cost-effective programs as required

• Prepares and delivers written and verbal presentations and proposals to management

• Performs other duties and responsibilities as assigned

Knowledge of:

• Strong understanding of talent development and learning and development best practices

• Adult learning theories

• Learning and development research, trends and best practices

• Business process improvement

• Financial services industry preferred

Skill in:

• Experience designing, developing and modifying content, presentations, participant guides, learning materials, job aides, etc, and driving measurable results

• Facilitation and coaching skills

• Strong project management skills and attention to detail

• Results oriented, data driven, curious, passionate about learning and improving business outcomes

• Strong analytical and problem-solving skills with ability to analyze trends, best practices and data

• Strong oral and written communication skills

• Experience with tools for measuring the impact of learning programs

• Anticipating potential issues before they arise.

• Advanced Excel, Word, PowerPoint, and Project Planning skills

Ability to:

• Build relationships and interact effectively with all levels of associates, including cross-functional and external stakeholders

• Manage multiple priorities and projects independently and ability to prioritize in a fast-paced environment

• Deal with ambiguity and create process and structure where it does not currently exist

• Communicate crisply and candidly, influence, and foster candid dialogue

• Problem solve and makes decisions when variables, alternatives, and outcomes are not clearly defined

• Demonstration of analytical skills, including ability to arrange and tell a story with data

• Partner with other functional areas to accomplish objectives

• Self-driven, energetic, enthusiastic, and inclusive; creating or responding constructively to challenging new ideas and inputs

Education/Previous Experience:

• Bachelor's degree with a minimum of six (6) years in learning and development OR Minimum of nine (9) years' experience in HR, Learning and Leadership Development or related fields

• Experience in consulting and advising business leaders, HRBPs on Talent and Learning agenda

Education

Work Experience

Certifications

Travel

Workstyle

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to: - Grow professionally and inspire others to do the same - Work with and through others to achieve desired outcomes - Make prompt, pragmatic choices and act with the client in mind - Take ownership and hold themselves and others accountable for delivering results that matter - Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.