Qlik Sense Specialist

Job Description

Note: This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week at one of the following office locations: St, Petersburg, FL; Memphis, TN; or Southfield, MI.

Job Summary:

The Qlik Sense Specialist will be expected to work with a small team of Qlik developers to build Dashboards consumed by Operations users (analysts, managers and executives), help increase speed to market for Qlik dashboard development (both design and data modeling) and assist efforts around Qlik infrastructure design.

Responsibilities also include partnering with assigned operational areas to compile key Operational data, analyzing metrics performance and generating dashboards for internal customers and senior executives in order to identify opportunities that result in improved client service, increased operational efficiency and/or cost savings. This individual must demonstrate excellent analytical skills and have the ability to educate, consult and advise management on data trends and performance drivers.

Responsibilities:

• Perform complex statistical analysis and utilize mining, modeling, and testing techniques to enable data analysis.

• Make recommendations to improve data and analytics systems and platforms, contributing to the continuous improvement and refinement of data and analytics strategy.

• Oversee data collection mechanisms and how they fit into data architecture, partnering with internal and external stakeholders to ensure quality and accuracy.

• Conduct research using primary data sources, and select information needed for the analysis of key themes and trends.

• Collect business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.

• Prepare and coordinate the completion of various data and analytics reports.

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills:

• More than five (5) years of relevant Business Intelligence or dashboard development experience is highly preferred.

• More than Two (2) years of Qlik Sense experience is highly preferred.

• Background in contact center or call-center reporting is a plus.

• Works independently and provides guidance and training to others on analyzing data trends for use in reports to help guide decision making.

• Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.

• Acts as the organization's authority and established expert on understanding and using standard office equipment and standard software packages to support business processes.

• Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.

• Uses comprehensive knowledge and skills to act independently while guiding and training others on analyzing the business requirements that IT solutions must meet.

• Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on acquiring, organizing, protecting and processing data to fulfill business objectives.

• Uses comprehensive knowledge and skills to act independently while guiding and training others on managing information throughout its lifecycle by designing and executing appropriate architectures, policies and practices.

• Uses comprehensive knowledge and skills to act independently while guiding and training others on developing software using programming languages.

• Works without supervision and provides technical guidance when required on designing architectures that meet system and service requirements.

• Works without supervision and provides technical guidance when required on maintaining the security, integrity, compliance and continuity of IT systems and services.

• Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.

Licenses/Certifications:

• None required.

Education

Bachelor's: Applied Mathematics, Bachelor's: Business Administration, Bachelor's: Data Processing, High School (HS)

Work Experience

General Experience - 3 to 6 years

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA), Series 99_OS-Operations Professional - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to: - Grow professionally and inspire others to do the same - Work with and through others to achieve desired outcomes - Make prompt, pragmatic choices and act with the client in mind - Take ownership and hold themselves and others accountable for delivering results that matter - Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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