What are the responsibilities and job description for the Billing Specialist position at Smart Choice Communications?
Position: Billing Specialist
Employment Type: Full Time
Location: St. Petersburg, FL
Industry: Information Technology and Services
Who we are:
SmartChoice is a leading provider of business cloud communications with a unique portfolio of solutions including UCAAS, collaboration platforms, and dedicated contact centers. Through its 24x7x365 U.S. based support, white-glove service, and single point of contact approach, SmartChoice has become the go-to provider for a businesses’ technology needs and is one of the largest award-winning business phone system providers. SmartChoice is proud to service and support thousands of enterprises worldwide. Check out our website at www.smartchoiceus.com for more information.
Job Overview:
SmartChoice is seeking a diligent, motivated, and enthusiastic Billing Specialist to play an integral role in the monthly billing process by providing exceptional billing/customer support to our clients and organizing post-billing data for management.
Supervisory Responsibilities:
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
Employment Type: Full Time
Location: St. Petersburg, FL
Industry: Information Technology and Services
Who we are:
SmartChoice is a leading provider of business cloud communications with a unique portfolio of solutions including UCAAS, collaboration platforms, and dedicated contact centers. Through its 24x7x365 U.S. based support, white-glove service, and single point of contact approach, SmartChoice has become the go-to provider for a businesses’ technology needs and is one of the largest award-winning business phone system providers. SmartChoice is proud to service and support thousands of enterprises worldwide. Check out our website at www.smartchoiceus.com for more information.
Job Overview:
SmartChoice is seeking a diligent, motivated, and enthusiastic Billing Specialist to play an integral role in the monthly billing process by providing exceptional billing/customer support to our clients and organizing post-billing data for management.
Supervisory Responsibilities:
- None
- Manage the Billing Distribution Inbox:
- Create and monitor tickets for all inbound customer inquiries
- Assign tickets accordingly
- Own the response timeline to ensure issues are resolved in a timely manner and improve customer satisfaction
- Own/Resolve all Level 1 & 2 billing inquiries
- Perform necessary data entry for monthly bill runs; audit invoices
- Assist Billing Manager with monthly bill run; serving as back up support when needed.
- Create and send one-time NRC invoices
- Coordinate with the PMs to conduct each client first bill review call
- Assist with the collation/organization of data for the post-mortem meeting
- Own the billing credits function from start to finish; run bi-weekly credits meeting
- Provide regular, accurate reports of billing data
- Perform other duties as assigned
- Bachelor’s Degree; preferable in Finance, Accounting or Business Management
- 2 years working in an accounting or billing role
- Experience within Telecommunications industry highly preferred
- Experience with billing systems a plus
- Proficiency in MS Office (MS Teams and Excel)
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Competitive salary
- Paid Time Off
- Medical, dental, vision and life insurance
- Flexible spending accounts
- Gym membership reimbursement
- Employer-matched 401(k) plan
- Exciting company events
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
