What are the responsibilities and job description for the Secure Network Services Global Operations Analyst position at Raymond James Financial Services?
At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together .
Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.
Secure Network Services Global Operations Analyst
Under the direction of Secure Network Services (SNS) Global Operations Manager with Regional IT Leadership, the SNS Global Operations Analyst will be involved with day-to-day operations, troubleshooting, monitoring and implementation of network infrastructure within the global Raymond James environment. The primary focus of this role will be to participate in administration and management of global Raymond James LAN, WAN, firewalls, load balancing, wireless networks, etc. This role is to support our follow the sun support model and as such work times are 12pm – 8pm PST (3pm - 11pm EST). Please only apply if you can work this shift.
How Does The Role Impact The Organization?
Under the direction of Secure Network Services (SNS) Global Operations Manager with Regional IT Leadership, the SNS Global Operations Analyst will be involved with day-to-day operations, troubleshooting, monitoring and implementation of network infrastructure within the global Raymond James environment. The primary focus of this role will be to participate in administration and management of global Raymond James LAN, WAN, firewalls, load balancing, wireless networks, etc.
What Will Your Role Be Responsible For?
- Ensure Keep-The-Lights-On tasks are handled with priority and efficiency.
- Provide Tier-2 support of incidents, tasks and problem tickets, collaborating with system and security teams as needed.
- Responsible for up-time, monitoring, reliability, stability and policy maintenance of supported systems.
- Participate in high priority calls and own problem management tasks.
- Produces and maintains current description and documentation of knowledge management, policy configuration, including tracking and documenting any changes to policies, procedures and operational tasks.
- Provide suggestions to Engineering and Architecture teams on current and emerging technologies.
- Bring technical knowledge from external sources and incorporate ideas for creating efficiencies / continuous improvement.
- Provide recommendations for Business Continuity Planning and Disaster Recovery, participate in updating and maintaining network plans.
- Contribute into and own ITIL processes involving change management, audit tracking, etc.
- Promote service offerings to grow global infrastructure to meet business and technology needs.
- Be available for rotational on-call support, as required, on a 24 hour x 7 days / week basis.
- Performs other duties and responsibilities as assigned.
What Can You Expect From Us?
Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.
