What are the responsibilities and job description for the Call Center Customer Service Representative position at Raymour and Flanigan?
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
- Consistently provide genuine, friendly, personable and professional service.
- Handle multiple responsibilities and have a customer focused mind set.
- Must be available to work flexible work schedule including weekends and evenings.
- Go above and beyond advocating for every customer concern and request.
- Proactively resolve escalated customer issues.
- Ability to multi-task within a fast-paced service environment.
- Effective communication, interpersonal and organizational skills in person and on the phone.
- Demonstrate excellent listening skills and the ability to work independently and with a team.
Perform additional functions that may be assigned at the discretion of management.
Qualifications:
- Previous customer service experience in a retail setting preferred.
- Two year college degree preferred.
- Previous supervisory experience a plus.
- Proficient computer skills and able to learn proprietary P.O.S. program.
- Flexibility to work a retail schedule that includes nights and weekends.
- Ability to work 40 hours a week.
Additional Information:
- Office operates Mon-Fri 8am-8pm, Sat 8am-6pm and closed on Sundays.
- Shifts vary
- Full time applicants must have the ability to work 40 hours per week; retail schedule.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Req Benefits: Raymour & Flanigan offers competitive compensation and a comprehensive benefits package: * Excellent Health, Dental & Vision Coverage * 401(k) with a Company Match * Paid Vacation and Holidays * Health Savings Account * Flexible Spending Account * Training and Development * Tuition Reimbursement Program * Generous Merchandise Discount * Short & Long Term Disability * Group Life Insurance * Specified Disease Insurance
Compensation: Wage Range $18 - $26 Hourly
Salary : $18 - $26
