What are the responsibilities and job description for the Bilingual Call Center Customer Service Representative position at Raymour & Flanigan Furniture and Mattresses?
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Expectations
- Consistently provide genuine, friendly, personable and professional service.
- Handle multiple responsibilities and have a customer focused mind set.
- Must be available to work flexible work schedule including weekends and evenings.
- Go above and beyond advocating for every customer concern and request.
- Proactively resolve escalated customer issues.
- Ability to multi-task within a fast-paced service environment.
- Effective communication, interpersonal and organizational skills in person and on the phone.
- Demonstrate excellent listening skills and the ability to work independently and with a team.
- Perform additional functions that may be assigned at the discretion of management.
- Previous customer service experience in a retail setting preferred.
- Two year college degree preferred.
- Previous supervisory experience a plus.
- Proficient computer skills and able to learn proprietary P.O.S. program.
- Flexibility to work a retail schedule that includes nights and weekends.
- Ability to work 40 hours a week.
- Office operates Mon-Fri 8am-8pm, Sat 8am-6pm and closed on Sundays.
- Shifts vary
- Full time applicants must have the ability to work 40 hours per week; retail schedule.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
