Rowdies - Specialist, Membership Experience

Job Description

Job Description

The Tampa Bay Rowdies are seeking a highly motivated ticket sales professional with a positive attitude, strong work ethic, openness to learning and entrepreneurial spirit. The Membership Experience Specialist is responsible for maintaining and generating Season Ticket Membership revenue. This role requires a strong ability to identify, develop, and foster relationships with members, as well as driving new membership. This is a full-time position with competitive pay, benefits, and paid time off. Must be willing to work evenings and weekends as needed for home matches and other events.

Duties and Responsibilities

• Responsible for renewing, servicing, and upselling current season ticket holders.
• Seeks to meet and exceeds annual sales and retention goals.
• Responsible for making outbound calls, emails, and in-person appointments.
• Work closely with tickets operations staff on order fulfillment, ticket distribution, list building, account assignment, contracts, invoices, and transfers.
• Creates innovative ways to renew, cross-sell, and generate new business from current season ticket base.
• Deliver consistent and professional customer service.
• Delivers in-match seat visits with Rowdies Season Members.
• Develops and maintains relationships with current season ticket members.
• Assists in the execution Season Members events.
• Works with the Ticket Management on customer service issues.
• Responsible for relocation and upgrade process for season members
• Maintains accurate and detailed records of all current members within our CRM
• Assistance with daily and game day operations of the club related to ticketing, sponsorship activation, group experiences, and miscellaneous inquiries.
• Be able to work 16 Saturdays during the Rowdies regular season.
• Ability to work nights, weekends and holidays as needed
• Perform other duties and responsibilities as assigned.

Qualifications