What are the responsibilities and job description for the Specialist, Membership Experience position at Tampa Bay Rowdies?
The Tampa Bay Rowdies are seeking a highly motivated ticket sales professional with a positive attitude, strong work ethic, openness to learning and entrepreneurial spirit. The Membership Experience Specialist is responsible for maintaining and generating Season Ticket Membership revenue. This role requires a strong ability to identify, develop, and foster relationships with members, as well as driving new membership. This is a full-time position with competitive pay, benefits, and paid time off. Must be willing to work evenings and weekends as needed for home matches and other events.
Duties and Responsibilities
- Responsible for renewing, servicing, and upselling current season ticket holders.
- Seeks to meet and exceeds annual sales and retention goals.
- Responsible for making outbound calls, emails, and in-person appointments.
- Work closely with tickets operations staff on order fulfillment, ticket distribution, list building, account assignment, contracts, invoices, and transfers.
- Creates innovative ways to renew, cross-sell, and generate new business from current season ticket base.
- Deliver consistent and professional customer service.
- Delivers in-match seat visits with Rowdies Season Members.
- Develops and maintains relationships with current season ticket members.
- Assists in the execution Season Members events.
- Works with the Ticket Management on customer service issues.
- Responsible for relocation and upgrade process for season members
- Maintains accurate and detailed records of all current members within our CRM
- Assistance with daily and game day operations of the club related to ticketing, sponsorship activation, group experiences, and miscellaneous inquiries.
- Be able to work 16 Saturdays during the Rowdies regular season.
- Ability to work nights, weekends and holidays as needed
- Perform other duties and responsibilities as assigned.
Qualifications
- 4-year degree required
- Knowledge of Soccer, Sports Business, or related industry preferred.
- Strong work ethic, organization, and desire to build a career in professional sports sales
- Experience working outbound call or customer service capacity.
- Excellent interpersonal skills with the ability to communicate professionally both verbally and written with customers and individuals within the organization.
- Self-motivated with a proven ability to achieve aggressive sales and service goals.
- Excellent time management and organizational skills.
- High proficiency in Microsoft Office (Word, Excel, Outlook) as well as the ability to learn and master new software programs including SalesLoft and Tickets.com.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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