What are the responsibilities and job description for the Tech Team position at Rays Baseball Club LLC?
The Tampa Bay Rays are looking for positive, detail-oriented, and tech-savvy individuals to join our Tech Team (part-time, game-day) staff at George M. Steinbrenner Field in Tampa, FL. Tech Team staff will interact directly with fans and their smart phones by troubleshooting any issues involving digital ticketing and in-app concessions/merchandise payments.
Responsibilities include, but are not limited to:
- Work 2025 Rays games at George M. Steinbrenner Field in Tampa and other events to engage with fans about the mobile experience
- All fan-facing aspects of the MLB Ballpark app: mobile ticketing, ticket forwarding, digital wallet, loaded and combination tickets, stadium map features, in-app purchases, and other mobile content
- Provide exceptional customer service and improve the mobile experience for all Rays fans while reflecting the fun, safe, and energetic atmosphere of Rays baseball
- Oversee ticket scanning technology and assist all fans that may have ticketing questions inside and outside the stadium
- Troubleshoot issues that may arise for fans regarding online accounts and the MLB Ballpark App
- Be primary point of contact at entrances for Fan Hosts / ticket scanners
- Be primary point of contact for concessions and retail staff regarding mobile payments
- Maintain a clean and sanitized workspace
- Fulfill and assist with any special offers (tickets, discounts, loaded value)
- Assist and be a resource to all fans throughout George M. Steinbrenner Field
- Assist with various special projects as needed
- Assist with Box Office duties and staff as needed
Qualifications:
- Familiar with both Apple and Android apps and cell phone technology, including a general awareness of Apple/Google wallet features
- Ability to troubleshoot and solve problems/issues as they arise
- Quick learner with respect to software and mobile technology
- Strong attention to detail
- Professional, positive, and friendly personality
- Ability to communicate effectively with fans, coworkers, supervisors and management team
- Night, weekend, and holiday availability is required
- Must have reliable transportation
- Must meet current safety protocol and standards (PPE, temperature checks, etc.) set forth by the Rays
Physical Requirements:
- Able to work in a high activity and heavily crowded professional sports venue
- May be required to lift/carry items weighing up to 25lbs on occasion
- Able to work on feet for long periods of time
- Able to work outside in the sun/without shade for a long period of time
