2nd Shift Front Desk Agent

We are seeking a highly motivated and professional 2nd Shift Front Desk Agent to join our team at the Best Western Premier Bridgewood Resort Hotel in Neenah, WI.

As a Front Desk Agent at Bridgewood Resort Hotel, you’ll be the first point of contact for guests, ensuring they feel welcomed and valued. From handling check-ins and check-outs to answering inquiries and resolving concerns, your goal will be to provide a memorable and comfortable experience that reflects our commitment to quality service and hospitality.

Schedule:

• 2nd Shift: 3 PM–11 PM. 
• Flexibility for weekends and Holidays is required.
• Weekly Hours can be determined by you - ranging between 20-40 hrs/week.

About Us:

The Best Western Premier Bridgewood Resort Hotel & Conference Center is a locally owned hospitality leader in the Fox Cities, recognized for its excellent service, quality dining, and commitment to community. We foster a growth-oriented work culture, encouraging both personal and professional development. Join our team and help us create lasting memories for our guests.

• Team Member Swim Days: Enjoy the hotel's pools and hot tubs with your family and friends during designated times.
• Daily Use of Hotel Fitness Center: Complimentary access to the hotel's newly updated Fitness Center.
• Discounted Hotel Stays: Special rates at Best Western hotels worldwide, including a Friends & Family Rate at many locations.
• Discounted Meals at Batley’s Grill & Bar: Enjoy discounted food items with up to 3 guests.
• Holiday Pay: Time and a half pay on New Year's Eve, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
• Aflac Supplemental Insurance: Available for both full-time and part-time team members.
• Paid Time Off: Earned after 1 year of employment for those averaging at least 20 hours a week.
• 401K Retirement Account: Company match of up to 3% for full-time team members.
• Health Insurance Plans: Medical, dental, and vision plans offered for full-time team members

Position Purpose: 

The purpose of this position is to provide outstanding and personalized guest service as a single point of contact for information and assistance, both on property and via the telephone. To serve as a front-line guest contact for questions, concerns, and overall guest comfort and satisfaction.

Job Duties: 
This list of duties is not all-inclusive but rather a general guideline. Other duties may be assigned.

• Greet all guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries.
• Carry-out front desk responsibilities and clerical duties. This includes checking guests in and out, balancing reports, cash and credit cards, taking and processing reservations, operating the PMS and switchboard.
• Provide a concierge level of guest assistance with offering information on hotel amenities, local attractions, and dining; assist with recommendations and dining reservations, event and service reservations. Full fill special requests in person or with the assistance of other staff members.
• Process payments, manage reservations, and balance cash and credit reports.
• Address and resolve guest concerns, striving for complete guest satisfaction.
• Demonstrate professional and effective communication skills and basic math aptitude.
• Ensure room status is up-to-date and notifies maintenance of room repairs immediately.
• Maintain a neat and clean appearance at the front desk, lobby, and back office areas.
• Follow security protocols for room keys and property.
• Work collaboratively with team members to fulfill special requests and provide exceptional service.
• Represent company in a friendly and professional manner.
• Understand how to operate all hotel and room / suites equipment and amenities and be able to assist guest in such operation.
• Perform all other related duties assigned.

Job Requirements / Qualifications: 

• Read, write, and speak English fluently.
• Write legibly.
• Neat, well - groomed appearance.
• Must have flexible schedule to include weekends
• Professional appearance and a friendly, service-oriented demeanor.
• Hospitality or customer service experience preferred.
• Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office.
• Ability to multitask effectively in a fast-paced environment.

Physical Requirements:

• Prolonged standing: Most of the workday will be spent standing at the front desk.
• Light lifting: Occasionally lifting and carrying items like keys, paperwork, or small luggage.
• Hand dexterity: Frequent use of hands to operate computers, handle cash, and write information.
• Mobility: Ability to move around the front desk area to assist guests.
• Visual acuity: Clear vision for reading information on computer screens and guest documents.

If you are detail-oriented, hard-working, reliable, and can work effectively in fast-past environment, we’d love to hear from you!