What are the responsibilities and job description for the Front Desk Agent- 2nd Shift position at Sheboygan Resort Operat?
Position : Front Desk Agent- 2nd Shift
Job Purpose : Welcome and serve guests by providing an excellent guest experience.
Job Summary : Welcomes and registers guests, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.
Duties
- Welcomes guest by greeting, answering questions, responding to requests.
- Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
- Authorize credit cards or obtain cash for the duration of the stay.
- Directs guest to room by showing location on resort map.
- Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides concierge duties to guest by answering inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
- Maintains records by entering room and guest account data.
- Collects revenue by entering services and charges, computing bill, secure payment.
- Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
- Secures guest's valuables by processing lost and found to the housekeeping department.
- Contributes to team effort by accomplishing related results as needed including extra duty requests from manager.
Qualifications
Physical Requirements
