What are the responsibilities and job description for the Front Desk Agent / Clerk position at RB Hospitality?
We are seeking a highly motivated and professional Front Desk Agent to join our team at the Best Western Premier Bridgewood Resort Hotel in Neenah, WI.
As a Front Desk Agent at Bridgewood Resort Hotel, you’ll be the first point of contact for guests, ensuring they feel welcomed and valued. From handling check-ins and check-outs to answering inquiries and resolving concerns, your goal will be to provide a memorable and comfortable experience that reflects our commitment to quality service and hospitality.
Schedule:
- Mid-shifts available: 11 AM–8 PM and 3 PM–11 PM.
- Flexibility for weekends and evenings is required.
About Us:
The Best Western Premier Bridgewood Resort Hotel & Conference Center is a locally owned hospitality leader in the Fox Cities, recognized for its excellent service, quality dining, and commitment to community. We foster a growth-oriented work culture, encouraging both personal and professional development. Join our team and help us create lasting memories for our guests.
Team Member Perks / Benefits:
- Team Member Swim Days: Enjoy the hotel's pools and hot tubs with your family and friends during designated team member swim times.
- Daily Use of Hotel Fitness Center: Complimentary access to the hotel's newly updated Fitness Center.
- Discounted Hotel Stays: Enjoy special rates at Best Western hotels worldwide, including a Friends & Family Rate at many locations.
- Discounted Meals at Batley’s Grill & Bar: Enjoy discounted food items for you and up to 3 guests.
- Holiday Pay: Time and a half pay on New Year's Eve, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
- Aflac Supplemental Insurance: Available for both full-time and part-time team members.
- Paid Time Off: Earned after one year of employment for those averaging at least 20 hours or more a week.
- 401K Retirement Account: Company match of up to 3% for full-time, eligible team members.
- Health Insurance Plans: Medical, dental, and vision plans offered for full-time team members.
Position Overview:
The purpose of this position is to provide outstanding and personalized guest service as a single point of contact for information and assistance, both on property and via the telephone. To serve as a front-line guest contact for questions, concerns, and overall guest comfort and satisfaction.
Key Responsibilities:
- Greet guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries.
- Handle phone and email communication professionally and in a timely manner.
- Offer information on hotel amenities, local attractions, and dining; assist with recommendations and reservations.
- Process payments, manage reservations, and balance cash and credit reports.
- Address and resolve guest concerns, striving for complete guest satisfaction.
- Keep the front desk, lobby, and back office organized and clean.
- Follow security protocols for room keys and property.
- Work collaboratively with team members to fulfill special requests and provide exceptional service.
Qualifications:
- Hospitality or customer service experience preferred.
- Fluent in English (additional languages a plus).
- Professional appearance and a friendly, service-oriented demeanor.
- Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office.
- Ability to multitask effectively in a fast-paced environment.
We look forward to hearing from you!
