What are the responsibilities and job description for the Operations Specialist I - Securities Based Lending position at RBC Capital Markets, LLC?
Job Summary
Job Description
What is the opportunity?
Join RBC Wealth Management, a Minneapolis/St. Paul "Top Place to Work", and shape RBC's future!
The Securities Based Lending team is divided into two parts that together complete RBC Wealth Management's Brokerage client account setup, daily monitoring, exceptional customer service, and asset releases for internal and external Pledges. This team is also responsible for servicing the client's internal pledges and Credit Access Lines which includes the setup of loans, secure funding, distributing funds to clients, processing incoming payments, reconciliations and requests that come in via phone/email.
As an Operations Specialist I for the SBL Service Desk, you will be considered the subject matter expert and point of contact for the processing of all Credit Access Line wires and ACH transactions as well as answering questions for the field and clients related to their Credit Access Line account. Your customer service excellence, drive to impact, and high attention to detail will allow you and RBC Wealth Management to shine.
If you enjoy interacting with others to provide above and beyond service and are looking for the next step in your career, we want to hear from you!
What will you do?
Effectively assist clients and branches via inbound and outbound calls, email, and salesforce requests
Process incoming and outgoing wire and ACH transactions.
Process system entries for transactions
Make updates to client Credit Access Lines
Work efficiently as part of a team to communicate and collaborate to find creative solutions
What do you need to succeed?
Must-have
- 4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of customer service experience.
- Demonstrated problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes.
- Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality.
- Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management.
- Proficient computer skills in Windows-based software products including Word, Excel and Outlook.
Nice-to-have
- 4-year degree from an accredited university in business, finance or related field.
- 3 years business, finance, and/or customer service experience
- Previous experience in the securities or banking industry preferred.
- Ability to integrate Excel and Access databases into daily work.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
The good-faith expected salary range for the above position is $45,000 - $75,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
- Drives RBC's high performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value
Job Skills
Active Learning, Answering Telephones, Banking, Banking Products, Communication, Critical Thinking, Customer Follow-Ups, Customer Interactions, Customer Service, Data Entry, Finance, Innovative Thinking, Phone Calls (Inactive), Time ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.
Salary : $45,000 - $75,000
