What are the responsibilities and job description for the Customer Service Associate position at RC Willey Home Furnishings?
Customer Service Associate – Flooring Department
RC Willey is looking for a reliable and customer-focused Customer Service Associate to join our Flooring Department. In this role, you’ll assist customers, contractors, and team members with a variety of inquiries while delivering exceptional service and ensuring customer satisfaction.
Key Responsibilities
- Receive and respond to a wide variety of phone calls from customers, contractors and store associates
- Work with customers, contractors and support staff to schedule flooring installations and repairs
- Prepare and print flooring contracts (orders) and include all supporting documents needed for contractors to pick up for their scheduled installations
- Respond to customer complaints regarding any installation issues
- Perform a wide variety of data entry including document filing and claims processing
- All other duties as assigned
Skills and Qualifications
- Strong customer service and problem-solving abilities
- Ability to collaborate effectively with team members to achieve daily goals
- Proficient in Microsoft Office (Excel, Word) with a minimum typing speed of 45 WPM
- Strong multitasking skills with keen attention to detail and follow-through
- Reliable, self-motivated, and capable of working independently with minimal supervision
Ready to join the team?
Working with us is more than just a paycheck– it’s about being part of an organization that values connection and community. At RC Willey, we are not just about home furnishings; we are about designing a place where both customers and associates feel at home. Not only will you assist customers in creating "their home, their way," but you’ll also have the opportunity to enhance your own home with one of our most popular benefits: our merchandise discounts!
If you’re ready to grow in a supportive, fun environment, we offer a comprehensive benefits package, which includes:
- Paid time off, starting your first day
- Paid holidays
- Medical, dental, vision and life insurance
- Generous discounts on merchandise
- Tuition reimbursement
- On-site company medical clinic
- Paid parental leave
- Pet insurance
- Annual profit-sharing incentive
- 401(k) with company match
- Opportunities for career advancement
- And more!
To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen
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