Program Assistant

Program Assistant

Worcester, MA

The Section 8 Program Assistant provides support to a team of Program Representatives by performing a variety of administrative tasks in a team-oriented work environment.

Responsibilities:

• Organize and mail recertification paperwork for Program Representatives
• Manage, track, and report on the status of participant’s submission of required paperwork and assist with mailing of packages and notices.
• Assist in the review of submitted documentation and follow up with program participant’s income, assets, and other necessary documents
• Scan documents in a timely manner into the required software system
• Assist with calculation of participant’s income, assets and expenses to determine continued participation in the program.
• Maintain communication with program representatives regarding documentation and audit requirements, as needed.
• Provide support to managers and others with special projects as assigned.
• Respond to phone calls and provide information requested to clients, property owners, and other external partners.
• Maintain a filing system for both active and inactive participants files.
• Participate in regular staff meetings and trainings required by the funding source and/or RCAP Solutions, Inc.

Requirements:

• Education and/or Experience: High school with 1 to 2 years related experience working at a housing or social service agency serving similar population as RCAP’s; some college preferred.
• Ability to read and interpret program related documents; write routine reports and correspondence; provide excellent customer service; and good public speaking skills. Ability to read and write Spanish preferred.
• Ability to multi-task, meet deadlines, and have good mathematical skills.
• Computer Skills: Must be proficient in Microsoft office software including Outlook, Word, and Excel.
• Must pass a CORI

FLSA Status: Non-Exempt

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Commute:

• Worcester, MA 01602 (Required)

Work Location: In person

Salary : $21