What are the responsibilities and job description for the Lead Teller position at RCB Bank?
RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!
With over 60 locations, RCB Bank offers a variety of excellent career opportunities in Oklahoma and Kansas. We offer full-time and part-time opportunities along with a comprehensive benefit package (eligibility requirements apply).
Internal Deadline: 04/25/2025
POSITION SUMMARY: Assists in administration/supervision of the teller area as delegated by the Teller Supervisor or Retail Coordinator. Responsible for performing Teller duties (Providing excellent customer service and promoting Bank products/services while processing transactions and paying out funds in accordance with Bank procedures, regulatory and legal compliance requirements.).
ESSENTIAL FUNCTIONS:
1. Provides ongoing training and support to Tellers by providing input to the Teller Supervisor / Retail Coordinator on performance reviews, participating in new Teller training and mentoring.
2. Assists the Teller Supervisor / Retail Coordinator in preparing Teller work schedules, reviewing Teller work on a regular basis and conducting Teller audits.
3. Handles more complex customer issues that may be referred to the Lead Teller from other Tellers.
4. Performs Teller duties while professionally assisting customers with concerns and/or questions that may be mentioned during the transaction and referring to supervisor or other departments as needed.
EXPERIENCE REQUIRED:
Proven quality customer service experience.
Minimum on (1) year of consecutive, current and proven success handling cash.
Leadership & Teller experience required.
EDUCATION, CERTIFICATIONS & TRAINING:
High school
JOB-SPECIFIC SKILLS & KNOWLEDGE:
With over 60 locations, RCB Bank offers a variety of excellent career opportunities in Oklahoma and Kansas. We offer full-time and part-time opportunities along with a comprehensive benefit package (eligibility requirements apply).
Internal Deadline: 04/25/2025
POSITION SUMMARY: Assists in administration/supervision of the teller area as delegated by the Teller Supervisor or Retail Coordinator. Responsible for performing Teller duties (Providing excellent customer service and promoting Bank products/services while processing transactions and paying out funds in accordance with Bank procedures, regulatory and legal compliance requirements.).
ESSENTIAL FUNCTIONS:
1. Provides ongoing training and support to Tellers by providing input to the Teller Supervisor / Retail Coordinator on performance reviews, participating in new Teller training and mentoring.
2. Assists the Teller Supervisor / Retail Coordinator in preparing Teller work schedules, reviewing Teller work on a regular basis and conducting Teller audits.
3. Handles more complex customer issues that may be referred to the Lead Teller from other Tellers.
4. Performs Teller duties while professionally assisting customers with concerns and/or questions that may be mentioned during the transaction and referring to supervisor or other departments as needed.
EXPERIENCE REQUIRED:
Proven quality customer service experience.
Minimum on (1) year of consecutive, current and proven success handling cash.
Leadership & Teller experience required.
EDUCATION, CERTIFICATIONS & TRAINING:
High school
JOB-SPECIFIC SKILLS & KNOWLEDGE:
- Thorough knowledge of teller services and customer service/relations.
- Basic clerical and processing skills.
- Strong reading, writing and mathematical skills.
- Ability to communicate clearly and effectively with customers and co-workers.
- Ability to manage multiple tasks/projects and deadlines simultaneously.
