What are the responsibilities and job description for the Shop Dispatcher position at RCD RV?
Founded in 1973 on a dirt lot in Hebron, Ohio, RCD RV has since grown to be one of Ohio’s leading RV dealerships & service centers with 3 locations outside of Columbus, Ohio. Our goal at RCD RV is simple – offer quality products that build valuable relationships while providing industry leading customer service. These goals are accomplished by a commitment from every employee to fulfill our mission statement, which is: At RCD RV Supercenter, we pledge to provide quality products and unparalleled customer service as we strive to gain the respect and trust of our customers, suppliers, and community.
We want dedicated individuals who are looking to join a company and build a lasting career. If you’re interested in joining the RCD RV team, we encourage you to apply today!
RCD RV offers a comprehensive benefits package that includes Medical, Dental, 401k, as well as Life insurance options, paid vacations and holidays.
Our Service department is expanding its front lines and we’re looking for a Shop Dispatcher to join our efforts! If you are energetic, a good mentor and willing to lend a helping hand- you’re just what we are looking for!
What’s in it for you? When you join our team, you become part of the RCD family! It’s more than a job- it’s the opportunity to build a career, make a difference and be part of an exciting industry!
Our Service department is the heartbeat of our company keeping families camping and creating life long memories. We are willing to train and develop an individual that will be the perfect fit for our team. The amount of experience in the RV industry is less important than having the qualities and skills of a successful Shop Forman.
Responsibilities:
- Dispatch new repair orders to the proper technicians
- Consistently review and monitor existing and in process repairs.
- Quality control check each completed repair order before it leaves our shop.
- Have the personal initiative to stay up to date on relevant service knowledge, bulletins and other changes regarding new and existing products.
- Consistently and accurately complete and process all information for each repair order in a timely, consistent and accurate manner.
- Provide technical expertise, coaching and on the job training for beginner, intermediate and expert technicians to increase individual and team performance.
- Effectively interconnect and build a high preforming team of technicians eager to tackle any job to quickly get our customers back out on the road, making memories, & enjoying their RV
Qualifications:
- Energy- bringing a good, positive energy to work with you everyday
- Hustle- our Service department is busy and our customers are waiting!
- Above & Beyond- Our team believes in going the extra mile for our customers
- Attitude- We believe in hard work and having fun while doing it! A positive and work-hard attitude will serve you well
- Passion- We are in the business or providing a lifestyle to those that are passionate about RVing. You need to share the passion for the products that we represent and be willing to go the extra mile for our customers
Perks:
- RCD offers a comprehensive benefits package that includes medical, dental, vision, accident, life insurance options, PTO, paid holiday’s, and a 401k with company match!
- Promote from within culture.
- Work schedule that allows for a life outside of work. 40 hour work weeks.
- Week off at Christmas
RCD RV is a third generation family owned and operated business established in 1973. You’ll be able to notice our family culture from the moment you walk in the door. Over 50% of our employees have been with RCD for over 9 years which means a more knowledgeable and experienced staff for our customers before and after the sale!
