What are the responsibilities and job description for the Client Relationship Manager position at RCI Adventure Products?
Our Story: At RCI Adventure Products, we're driven by a passion for creating memorable experiences for businesses and their customers. Our innovative approach to adventure entertainment has made us a leader in the industry. We're seeking a skilled Client Success Account Manager to join our team and help take our customer relationships to the next level.
About the Job: As a key member of our team, you'll be responsible for building and maintaining strong relationships with existing customers. You'll leverage your sales expertise to promote additional products and services, ensuring long-term customer satisfaction and driving repeat business. Your excellent communication skills will enable you to understand customer needs and provide tailored solutions.
About the Job: As a key member of our team, you'll be responsible for building and maintaining strong relationships with existing customers. You'll leverage your sales expertise to promote additional products and services, ensuring long-term customer satisfaction and driving repeat business. Your excellent communication skills will enable you to understand customer needs and provide tailored solutions.
- Develop and maintain strong relationships with existing customers to drive repeat business and long-term loyalty.
- Identify upselling and cross-selling opportunities within the current customer base.
- Educate customers on available aftermarket products, services, and enhancements that align with their business needs.
- Respond promptly to customer inquiries and provide timely solutions to enhance satisfaction.
- Work closely with internal teams to address customer needs effectively.
- Track and analyze customer purchase history to identify trends and anticipate future needs.
- Manage the aftermarket sales process, from quoting to closing sales, ensuring a seamless customer experience.
- Collaborate with sales and marketing to develop targeted promotional campaigns for existing customers.
- Maintain accurate records of customer interactions, sales activity, and opportunities in the CRM system.
- Attend trade shows, client visits, and networking events to strengthen relationships and explore new business opportunities.
