What are the responsibilities and job description for the Client Relationship Assistant position at Sherpack?
Job Description
Job Description
Description : Position Purpose :
Receive and process incoming orders for shipping. Generally receives orders via warehouse management software or email. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing orders for the warehouse team each day; and handling complaints.
Responsibilities :
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Receive and respond to customer complaints.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, shipping quotes, and any anticipated delays.
- Recommend services and supplies that will meet customers' needs.
- Confer with production, shipping, warehouse, sales, or common carrier personnel to expedite or trace shipments.
- Communicate with carriers to file claims or to update company and customer information.
- Inspect outgoing work for compliance with customers' specifications.
- Check inventory records to determine availability of requested merchandise.
- File and record needed documentation and client requests.
- Notify departments and clients when supplies of specific items are low, or when orders would deplete available supplies.
- Recommend type of packing or labeling needed for new products and orders.
- Calculate and compile order-related statistics and prepare reports for management.
Nature and Scope :
Requirements :
Required Skills and Experience :
Environment :
Benefits :
