What are the responsibilities and job description for the Help Desk Support Specialist position at RCM Technologies, Inc.?
Direct Placement
Title or Role: Help Desk Support
Compensation: Up to 55K/yr., commensurate with experience.
Location: NYC – 4 days/week onsite, 1 day remote
Company Description: RCM is a leading provider of Business, IT, and Engineering Services to over 1,000 clients in the commercial marketplace. RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.
Position Description:
Provide IT Help Desk support to the internal and external end-user community
Responsibilities:
- Deploy, configure, and troubleshoot laptops, desktops, smartphones, tablets, VPNs, antivirus, printers, and scanners. Install, configure, and troubleshoot hardware and software applications.
- Manage new user setups and configurations, including Active Directory and Office 365 accounts.
- Process and document Helpdesk requests according to SLAs, escalating as needed.
- Participate in a 24x7 on-call rotation.
- Track and audit hardware and software licensing. Perform hardware and software procurement.
- Adhere to HIPAA best practices and policies. Create and maintain detailed incident records and SOPs.
- Utilize computer imaging solutions, preferably MS SCCM and WDS.
- Perform workstation builds, desktop/laptop repairs, and printer configuration.
Qualifications:
- Proficiency in Windows, Office 365, VPN, iPhone/iPad devices, Android, antivirus software, network connectivity, and printer/drive mappings.
- Experience with MS Active Directory, Office 365, MS Teams, Group Policies, DNS, DHCP, and IP Networking.
- Strong hardware and software troubleshooting skills.
- Ability to explain complex technical concepts to non-technical users.
- Proficient analytical problem isolation and troubleshooting skills.
- Experience ticketing systems.
Education & Certifications:
Bachelor's or Associate's degree in Computer/IT, or equivalent experience. Microsoft certifications are a plus. Recent graduates considered.
Benefits:
- 401K
- Medical / Dental / Vision
Equal Opportunity Statement:
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Transparency:
RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices.
Disclaimer:
This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
