Job Description
Job Description
Optimize Processes | Drive Accuracy | Own Impact
Are you a detail-obsessed, data-driven professional who loves turning numbers into insights and optimizing processes for maximum efficiency? Do you take ownership, solve problems before they arise, and thrive in a fast-moving, high-impact role? If so, we want YOU to join our team as a Sales Operations & Data Analyst !
At RCN, we don’t settle for average—we innovate, collaborate, and create WOW experiences every day. If you’re looking for a dynamic role where you’ll shape the accuracy of our sales operations, optimize commission processes, and build systems that drive efficiency across departments , keep reading!
What You’ll Own & Drive
Order Coordination & Fulfillment Accuracy
- Be the expert. Partner with Channel Managers, Vendors, and internal teams to ensure seamless order processing.
- Get it right the first time. Review signed estimates, sales orders, and contracts for accuracy and approvals.
- Own the process. Enter orders and create tracking projects within 24 hours of receipt.
- Monitor performance. Track key fulfillment metrics (order accuracy, delivery speed, fulfillment rates) and develop dashboards for data-driven decisions.
- Ensure customer success. Maintain and analyze shipping, tracking, inventory, and delivery timelines to optimize efficiency.
Project Tracking & Cross-Team Collaboration
Stay ahead of the pipeline. Know exactly where every project stands and proactively move things forward.Be the glue. Work across multiple departments to ensure alignment and efficiency.Keep leadership informed. Provide regular progress updates, flag roadblocks, and offer solutions.Commission Calculation & Reporting
Precision is key. Accurately calculate commissions based on order data and ensure alignment with commission structures.Keep teams in the know. Generate and distribute commission reports with accuracy and timeliness.Solve discrepancies fast. Identify errors, investigate issues, and work with stakeholders to resolve commission-related concerns.Product & SKU Management
Keep things up to date. Add new products, update pricing, and maintain accurate product information.Maintain legacy items. Ensure system compliance through regular SKU maintenance.Clean up & optimize. Conduct data audits and information cleanup projects.Contracts & Procurement Support (Backup Role)
Ensure accuracy. Upload contracts into the CRM and enter contract details correctly.Support sales fulfillment. Work with field service and sales teams to deploy products efficiently.Be the expert in the process. Understand the full order lifecycle from sale to invoicing.Stay ahead of procurement needs. Work closely with the Procurement Specialist to provide support as needed.Process Improvement & Automation
Find inefficiencies. Analyze processes to identify bottlenecks and recommend improvements.Automate & optimize. Leverage data-driven solutions to streamline workflows and reduce manual tasks.Drive impact. Work with sales, finance, and operations to improve reporting, forecasting, and decision-making.Deliver insights. Present findings and recommendations to leadership, influencing strategy with data.What You Bring to the Team
Analytical & Detail-Oriented : You love numbers, processes, and data accuracy.Ownership Mindset : You take initiative, solve problems, and don’t wait for someone else to fix things.Collaboration Skills : You thrive in cross-functional environments and build strong relationships with stakeholders.Tech-Savvy : Experience with CRM systems, Excel / Google Sheets, reporting tools, and automation software is a plus.Process Optimization Passion : You enjoy finding better ways to get things done and making teams more efficient.Why You’ll Love Working Here
Fast-Growing Tech Company : Be part of a company that’s scaling and evolving.Strong Culture : We embrace development, extreme ownership, and creating WOW experiences.High Impact Role : Your work directly contributes to company success and efficiency.Opportunities for Growth : Learn, innovate, and advance in a dynamic environment.If you’re ready to take on a critical role where your data expertise, process optimization skills, and ownership mindset will make a real impact , apply today!
Requirements What You’ll Need to Succeed
Education & Experience
Bachelor’s degree in Data Analytics, Business, Finance, or a related field ( preferred, but not required ).2 years of experience in data analysis, sales operations, or order fulfillment— bonus points if you’ve worked with commission-based structures!Technical Skills
Excel Powerhouse : Strong proficiency in Excel, including advanced formulas, pivot tables, and data visualization tools.Data & Reporting Tools : Experience with data analytics software (e.g., Tableau, Power BI, SQL) is a plus .CRM & ERP Savvy : Familiarity with cloud-based CRM, bookkeeping, or ERP systems ( Zoho experience is a bonus! ).Analytical & Problem-Solving Skills
Sharp Eye for Detail : Ability to analyze large datasets, spot trends, and extract actionable insights.Critical Thinking : Identify patterns, anomalies, and process inefficiencies to drive data-driven decision-making.Communication & Collaboration
Clear & Impactful Communicator : Ability to present complex data in a clear, digestible format for stakeholders.Cross-Functional Collaborator : Work seamlessly with sales, finance, and operations teams to drive process improvements.Organizational & Time Management Skills
Multi-Tasking Pro : Ability to juggle multiple responsibilities while meeting deadlines in a fast-paced environment.High-Level Integrity : Handles sensitive data with discretion and maintains confidentiality.Additional Qualities We Value
Attention to Detail – Accuracy matters, whether it’s commission calculations or process workflows.Process Improvement Mindset – You’re always looking for ways to work smarter, not harder.Team Player – Collaboration is key to success in this role.Preferred Experience (Nice to Have, but Not Required)
Procurement & Fulfillment Knowledge : Experience working with supply chain or order fulfillment processes.Commission Expertise : Familiarity with commission structures, models, and reporting.Project Management Savvy : Exposure to project management tools and methodologies.Automation & Integration Tools : Experience with data automation or integration platforms is a plus!Physical Demands
Primarily a desk-based role with occasional walking, sitting, and stair navigation (minimal physical demands).Benefits Benefits & Perks : Why You’ll Love Working at RCN
At RCN, we know that great people deserve great rewards . We invest in our team’s well-being, growth, and work-life balance with industry-leading benefits that make a real difference.
Competitive Compensation
We recognize and reward excellence with a competitive salary tailored to your experience and achievements.Health & Wellness
Health Insurance – 70% employer-paid (PPO or High Deductible options)Vision Insurance – 100% employer-paidDental Insurance – 50% employer-paidCompany-Paid Life InsuranceOptional Coverage – Short-term disability, accident coverage, critical care, and cancer coverageDiscounted YMCA Membership – Stay active with a corporate membership discount at East Tennessee YMCA locationsWork-Life Integration
Unlimited Paid Time Off (PTO) – Take the time you need (earned benefit)Flex Days – Work from anywhere when you need to30 Days Paid Parental Leave – Generous maternity & paternity leave for new parentsPaid Holidays – Enjoy time off to rechargeUncommon Benefits - A number of other uncommon employee benefits...ask for more details!Career Growth & Development
Fast-Track Promotions – We prioritize promoting from within and rapid career advancementContinuing Education – Hands-on, in-person, and self-guided learning opportunitiesAward-Winning Online Courses – Access courses to enhance skills in creative, management, and digital disciplinesExposure to Cutting-Edge Tech – Work with emerging technologies and productsCulture & Team Environment
Family Comes First! – We foster a family-friendly workplace with events that include your loved onesCompany-Sponsored Lunches & Team Activities – Weekly, quarterly, and period gatherings to connect and celebrate winsRelaxed, Smart-Casual Dress Code – Dress for comfort and successRenovated, Purpose-Built Office – Work in a 21st-century tech space inside a historic downtown Knoxville buildingFully Stocked Coffee Bar & Snacks – Stay fueled throughout the dayMonday-Friday Business Hours for most roles – No required weekends, because work-life integration mattersJoin Us & Make an Impact!
At RCN, we are disrupting the industry and setting a new standard for what a technology provider can be. If you’re ready to thrive in a fast-moving, innovative, and people-first environment, apply today and be part of something extraordinary!
