Position Overview

Are you a driven sales talent with an aptitude for learning and a passion for driving growth and creating impactful customer experiences? Do you revel in the world of technology and have a relentless drive for excellence? If so, RCN Technologies invites you to join our extraordinary team in revolutionizing the technology industry. We are not just another tech company—we are trailblazers, disrupting the market with our commitment to unmatched customer service and cutting-edge solutions.

Veterans are encouraged to apply.

Why RCN Technologies?

At RCN Technologies, our company culture revolves around our Core Values: "Enjoy the Journey," "Embrace Development," "Extreme Ownership," "Stronger United," and "Create Wow." Our team members embody these values daily, creating a fantastic work environment where innovation and growth thrive. We invest in our employees' professional development by providing access to top-notch industry training and integrating with key partners to ensure you stay at the forefront of the ever-evolving technology landscape.

Extraordinary Opportunities Await

Joining RCN Technologies means being part of a dynamic industry that continuously changes and grows. Our focus on new technologies like 5G, Private Cellular Networks, and Mobile Connectivity Solutions means you will be working on groundbreaking projects and solutions that redefine the way people connect.

We Value Our Team

We don't just talk about teamwork; we actively foster it. Our EOS business operating system empowers collaboration across the organization, ensuring that your voice is heard and valued. Our leadership team is engaged and approachable, inviting contributions from every employee, regardless of rank. We celebrate individual successes and accomplishments through team lunches, recognition programs, and an on-tap beer to toast to your achievements.

Proud of Our Achievements

As a company, we have achieved significant milestones, earning a spot on the Inc. 5000 list for three consecutive years and becoming the first woman-owned business globally to be certified in 5G technology by the industry leader in enterprise cellular solutions. Our dedication to our employees has led to being consistently rated as a Top Workplace by the Knoxville News Sentinel.

Work-Life Integration Matters

We understand that work and life should go hand in hand. At RCN Technologies, we support work-life integration through flexible schedules and leave benefits, work from anywhere days, as well as inclusive family events during and after work hours. We want you to thrive in both your personal and professional journeys.

Join the Innovation

As our Regional Account Representative for our Northeast territory, you will play a pivotal role in driving sales excellence, fostering territory growth, developing strong referral partner relationships, and optimizing customer experiences. You will be at the forefront of our suite of connectivity solutions and services, disrupting traditional telecommunications and connectivity channels.

Position Hours and Location

We are actively hiring for this position. You will be expected to work a standard schedule of 40 hours per week. You'll be working either at our downtown Knoxville, Tennessee headquarters located at 200 Jennings Avenue or from your home office if outside of the greater Knoxville area. Our office hours are Monday – Friday, 8:00 a.m. – 5:00 p.m. ET.

Compensation

This position features excellent earning potential with a base plus commission structure. Competitive pay and an aggressive growth plan will be discussed with you during the interview process. Projected total compensation growth plan:

· Year 1: $50,000-$65,000

· Year 2: $65,000-80,000

· Year 3: $80,000

Your Opportunities

You'll have many opportunities to develop and grow your career skills and applied experience. In addition to working on impactful projects and having a strong influence on their development and execution, you'll also spend time shadowing team members in other departments. You'll get face-to-face time with the company president and other executives while building relationships and your professional network with leaders throughout the company. You'll have the opportunity to observe meetings with various stakeholders. Your roles and responsibilities will provide skill development and you'll get periodic informal and formal reviews and feedback from your supervisor. You'll also have input on what you want to accomplish during your career

How to Apply Please apply through our careers portal at https://rcntechnologies.com/careers. Make sure to include a resume, cover letter, and any work samples you feel are relevant to the position.

Requirements

What You’ll Do

RCN Technologies is seeking an enthusiastic Regional Account Representative eager to establish or further their career in the technology industry by managing our business acquisition efforts in our Northeast Territory (PA, NY, NJ, RI, NH, VT, ME, CT & MA)

This is an amazing opportunity for a driven individual to slot into one of RCN’s most mature territories, improve their sales skills and carve out solid financial gains from a robust commission plan.

As a seller you will work at RCN HQ in Knoxville, TN or remote from you home office and focus daily on managing our existing customer and partner relationships while working to acquire new ones, all to amp up sales of our wireless connectivity solutions. 

Roles and responsibilities

·       Make 30 outbound calls a day to strategically selected prospects, partners and current customers

·       Build a tribe of up to 20 referral partners within the OEM and wireless carrier space that regularly turn to you for their customers’ solution needs, therefore generating new sales opportunities

·       Effectively manage assigned territory customers, ensuring to provide excellent customer service while identifying opportunities to cross-sell and upsell

·       Qualify and nurture leads that are inbound from marketing campaigns

·       Book 3 meetings a day with prospects, current customers and partners to conduct discovery on if RCN’s solutions fit a need or continue building bond and rapport

·       Conduct effective discovery meetings with prospects to identify fit, value and a new sales opportunity 

·       Effectively manage a funnel of sales opportunities with an ultimate goal of closing business and hitting sales quota

·       Occasionally travel in market to conduct customer & partner meetings or attend industry events

·       Tee up our fulfillment teams for success by providing properly executed orders & contracts and any other mission critical information

·       Stay up to date with new products, product features, pricing, promos and payment plans

·       Build the commission paycheck you deserve through regular contract execution 

Requirements

The following characteristics are foundational for success in this leadership role:

·       Display an active interest in sales and desire to build a long-term career in sales

·       Be obsessed with problem solving, and desire to guide customers to the best possible outcomes 

·       Display great aptitude toward building long-term relationships with partners & customers

·       Have a healthy interest in technology and acknowledge it’s an evolving landscape to embrace instead of fear 

·       Enjoy a good competition and are driven to be outstanding among their peers 

·       Realize that rejection is a knee-jerk reaction and can push past the first “no” to secure a meeting or contract 

·       Want to participate in a lively company culture but acknowledge hard work comes before the play 

·       Are motivated to build an ever-increasing monthly commission 

Other Required Skills

• Strong business email, phone and communication etiquette
  
• Proficiency in Microsoft Office Outlook, Word, PowerPoint, and Excel
  
• Proficiency in CRM systems; Zoho experience a strong plus
  
• Experience and efficacy in managing and reporting a sales pipeline
  
• Experience in sales; experience selling technology and/or selling monthly recurring service contracts a strong plus
  

Education

·      High school degree*

o   College a plus but not required 

Experience & Background

·       Minimum 6 months sales experience required (internships qualify)

o   Technology sales is a plus

o   Wireless connectivity sales is a strong plus

o   Experience with Cradlepoint is a strong plus

o   Telecommunications experience is a strong plus

Required Skills

·      Basic email, call and communications etiquette 

·      Proficiency in Microsoft Office email, word, PowerPoint and excel 

·      Proficiency in a CRM system preferred; Zoho experience a plus 

·      Hands-on experience with cold calling, cold emails, LinkedIn, etc

·      Hands-on experience with Microsoft Teams and traditional desk phones

·      Ability to understand sales plans, KPIs, and commission plans

·      Ability to understand sales processes and work within a proven process to establish key results

Physical Demands of Job

·       Lifting/moving boxes and equipment when needed

Benefits

Your Employment Perks

The rare opportunity to change and disrupt an industry by helping us show our partners and customers why they can Expect More from a technology provider!

• Health insurance (50 % employer paid)
  
• Vision insurance (100% employer paid)
  
• Dental insurance (50% employer paid)
  
• Unlimited Paid Time Off after your first year of employment
  
• Flex Days (Work from Anywhere)
  
• 30 days Paid Parental Leave
  
• Discounted corporate membership at East Tennessee area YMCA locations
  
• Company-provided workstation
  
• A friendly and casual work environment with a relaxed, smart-casual dress code
  
• Monday through Friday business hours – Work-Life Integration!
  
• Company-sponsored lunches and monthly team-building activities (Headquarters)
  
• Free coffee bar and snacks (Headquarters)
  
• Brand new, purpose-built 21st-century office in a 20th-century historic building in downtown Knoxville
  
• Exposure to emerging technology and products
  
• Hands-on, in-person, and self-guided continuing education opportunities to employees seeking to grow and learn
  
• Access to award-winning online courses to enhance abilities and develop new skills to apply to a successful career in creative, management, and digital disciplines
  

About Knoxville, Tennessee

•  Knoxville, Tennessee is an incredible city on the Tennessee River and at the foothills of the Great Smoky Mountains. We have the culture and many of the perks of southern larger cities without most of the drawbacks of large metro areas.
  
  
•  We've been called "Scruffy City" and "Marble City" and are home to over 20 craft breweries and the 1982 World's Fair. We have a local Ale Trail and countless nearby hiking trails and lakes in the National Park and surrounding counties less than an hour from downtown. We also sport an area five minutes from the city center dubbed the "Urban Wilderness" with many outdoor activities including miles of hiking, biking, a public quarry, river access, and much more.
  
  
•  We have an excellent local public school system and many quality private schools in the city. Our cost of living is significantly lower than the national average, with low property taxes and no state income tax. Knoxville offers numerous cultural events, family-friendly experiences, and is a wonderful place to live.