What are the responsibilities and job description for the Applications Engineer position at RDI Technologies, Inc.?
Applications Engineer
RDI Technologies combines computer vision and digital signal processing to bring new technology to the industrial maintenance, asset reliability, and test & measurement markets. We are excited to bring game-changing technology to this established market, and we need to bring new talent to our development team. We are looking for a motivated and talented Application Engineer who wants to make an impact now and build a career path for the future.
Role Description:
As a member of our development team, you will contribute to the advancement of existing RDI products and also to the creation of new products not yet released to the market. The This application engineer will consult with our customers to communicate their product needs to our development team and demonstrate software products to our customers when required.
Application Engineer responsibilities include providing technical support to our customers and assisting our sales team with software demonstrations and prototypes throughout the sales process. This person will work directly with our software development team and provide support for our sales team and customers as needed.
Duties and Responsibilities:
Required Skills and Experience:
Why work at RDI Technologies:
RDI Technologies is pioneering the camera as the sensor of the future because visualization is faster, safer, and makes the complex simpler. The company’s proprietary technology platform powered by Motion Amplification® enables users to see and measure motion that is impossible to see with the human eye and could previously only be measured by contacting sensors. RDI’s products combine the power of modern cameras with software to turn what used to be complex charts and graphs into easy-to-understand video data that enables users to quickly and safely solve their toughest problems and communicate the results.
RDI Technologies combines computer vision and digital signal processing to bring new technology to the industrial maintenance, asset reliability, and test & measurement markets. We are excited to bring game-changing technology to this established market, and we need to bring new talent to our development team. We are looking for a motivated and talented Application Engineer who wants to make an impact now and build a career path for the future.
Role Description:
As a member of our development team, you will contribute to the advancement of existing RDI products and also to the creation of new products not yet released to the market. The This application engineer will consult with our customers to communicate their product needs to our development team and demonstrate software products to our customers when required.
Application Engineer responsibilities include providing technical support to our customers and assisting our sales team with software demonstrations and prototypes throughout the sales process. This person will work directly with our software development team and provide support for our sales team and customers as needed.
Duties and Responsibilities:
- Provide customers with technical support as needed and relay information to our development team for ongoing maintenance and update needs
- Optimize applications by integrating new technologies and performing upgrades
- Contribute to sales presentations, as well as demonstrating prototypes and completed applications
- Perform diagnostic tests and debugging procedures on customer systems
- Generate ideas for software innovation based on market trends
- Find solutions for customer-specific applications
- Keep up with advancements in application engineering and new technologies
Required Skills and Experience:
- Bachelor’s degree in Information Technology, Engineering, Business, or related field is required.
- At least 2-3 years related Application Engineer experience or similar role.
- Strong communication skills to coordinate with team members, vendors and management.
- Excellent analytical, logical thinking, and problem-solving skills to be able to use software and to explain the software.
- Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
- Ability to adapt to change.
- Knowledge and experience using project management software.
- Previous experience in sales or customer service is advantageous
- Extensive experience in deploying, optimizing and maintaining software
- Excellent analytical and problem-solving abilities
- Exceptional customer service and interpersonal skills
- Superb collaboration and communication
- Great organization and time management
- Relevant training and/or certifications as an Application Engineer
- Process engineering background or work experience in industrial facilities
- Project management experience and/or certification
- This position is intended to be a full-time, 40 hours/week.
- Located in the Knoxville, TN RDI headquarters.
- Competitive benefits including medical/dental/vision insurance and 401k.
Why work at RDI Technologies:
- RDI Technologies is experiencing a rapid expansion in our business both in the volume of sales and the breadth of product offerings. This will allow career growth opportunities as technical leadership will be required to support the broader offering of products.
- Our company is applying new computer vision technology to diverse markets. This provides constant opportunities to learn and grow as an engineer. This learning involves both new technologies and new problem domains, such that solutions can be designed and developed to leverage new technology to solve existing problems in new ways.
- RDI drives product development from a technical direction. The development team has significant input into the products that are put into the hands of our customers. Members of the development team are encouraged to interact with customers before and after product launch to better understand customer needs and gain insight into how to improve the product.
RDI Technologies is pioneering the camera as the sensor of the future because visualization is faster, safer, and makes the complex simpler. The company’s proprietary technology platform powered by Motion Amplification® enables users to see and measure motion that is impossible to see with the human eye and could previously only be measured by contacting sensors. RDI’s products combine the power of modern cameras with software to turn what used to be complex charts and graphs into easy-to-understand video data that enables users to quickly and safely solve their toughest problems and communicate the results.
