Housing Specialist

Housing Specialist

RDOOR Housing Corporation is a 501 c(3) with a mission of creating stable, vibrant and healthy communities by developing or acquiring affordable rental housing properties. It is our goal to use our resources and expertise to build or acquire and upgrade multifamily rental properties. This allows residents who lack the economic resources to access quality rental housing opportunities and have a clean, safe environment in which to live.

To support this mission, RDOOR has strategically partnered with the City of Indianapolis, Coalition for Homelessness Intervention and Prevention (CHIP), and Indianapolis Continuum of Care (COC) to build a rehousing infrastructure to scale community-wide efforts to house people experiencing homelessness called HomeNow Indy. RDOOR serves as the centralized fiscal agent, housing acquisition, and grant management entity of HomeNow Indy. RDOOR identifies and acquires units, engage with landlords, and leverage flexible funds to hold and secure move-ins for participants being matched through the Indianapolis Coordinated Entry System.

Position Summary:

The Housing Specialist position contributes to the goals of this initiative by offering Housing problem solving and assistance un the diversion team. Diversion staff ensure that all clients seeking these services will be assisted in a client-centered atmosphere offering full service and linkage to meet all expressed needs. This position will work directly with RDOOR staff, partner agencies, fiscal staff, and clients to maintain program compliance. This position will be supervised by the Diversion Manager but will also receive direction for day-to-day duties from other team members.

Essential Functions:

• Assessing and offering needed services to client clients seeking assistance. Process program participant intake, eligibility, rental assistance and terminations.
• Coordinate and process unit transfers for program participants within or between subsidy programs including Housing Choice Vouchers.
• Attend and participate in all mandatory meetings such as: All Staff, Triage/Diversion/Outreach meetings, PBSO meetings, CES meetings, NACS Coordination meetings, Case Conferencing, and Supervision
• Review Rent Reasonableness and utility allowance calculations for proposed housing units.
• Responsible for accurate and timely data entry into various program systems such as Padmission and Homelessness Management Information Systems (HMIS).
• Ensure accurate data entry and record collection for HMIS including: CES documentation; housing services and case notes.
• Review quality and completeness of program material and resolve issues as needed.
• Respond to questions related to program policies and procedures.
• Maintaining awareness of resources and referral process for resources in the community. Updating this information for HIP staff on a quarterly basis.
• Update All Staff on systems, process, and information impacting TANF an Elevation grant funding
• Maintain consistent communication between RDOOR staff and external partners including program participants, shelter providers, CES lead, PBSO leadership and colleagues, and case managers.
• Participate in quality control and audit preparation activities.
• Positively represent the organization and mission in external meetings and public events and advocate for program participants in the community.

Training/Education:

Bachelor’s Degree preferred with a concentration in social work, public administration, project management, or case management. Preferred 1-3 years’ relevant job experience in the field of program administration, social services, or project management.

Knowledge/Skills/Abilities:

• High ability to adapt and be flexible to workflows, systems, processes, as well as immediate and long-term project goals, is a must. Able to prioritize, organize tasks and time, and follow up.
• A thorough understanding of resources and how to access those resources throughout the community
• Proactive in anticipating and alerting others to problems with projects or processes. High detail orientation and accuracy.
• Creative thinker with an adaptive personality, biased towards action and goal driven. Action driven and ability to take initiative on tasks.
• Demonstrate a customer service orientation. Perform responsibilities efficiently and timely.
• Able to read, interpret, and use forms and other visual instructions to perform required work.
• The ability to work collaboratively and contribute within a fast paced, high energy, solutions focused and goal-oriented team, including other organization and/or project personnel, service providers and industry professionals.
• Demonstrates effective verbal, written, and interpersonal skills, in person and over the phone. Can effectively communicate and build relationships with a variety of individuals with diverse backgrounds, education, demographic, and economic levels and roles. Demonstrates strong active listening skills. Can operate effectively, and show respect, in a diverse environment.
• Computer literacy sufficient to operate accounting, spreadsheet, word processing applications, databases, virtual meeting applications, Outlook and project management applications.
• Crisis management skills preferred
• Valid driver’s license and access to reliable transportation.

Compensation:

RDOOR provides a comprehensive benefits package, which includes:

• 401 (k) with company match up to 5% of employee salary
• Healthcare insurance
• Dental and vision insurance benefits
• Life insurance and long-term disability benefits
• Generous paid leave allowances (PTO)
• Twelve paid holidays
• Professional development opportunities

Pay range for the position is $50,000 - $55,000 based on salary history and candidate experience. This is a grant-funded position. The term will be extended contingent on RDOOR Housing Corporation receiving additional funding.

Environment/Physical Demands

The principal duties are performed both in a general office environment and in the field and community where program participants reside. The employee may have the opportunity to work remotely on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

RDOOR Housing Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Social work: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $50,000 - $55,000