Scheduling Coordinator

Re-Bath and Kitchens is a valley wide remodeling company that has been in business for over 40 years. We specialize in bathroom and kitchen remodeling and remodel roughly 80-150 bathrooms a month.

We are dedicated to providing the best customer service as possible to our customers in order to alleviate their stress during the remodeling process. We pride ourselves on being a fast and affordable remodeling solution for our customers. We are currently looking for a candidate to be part of our Re-Bath and Kitchens family!

Our company is growing and we want to find the right people to help grow with us. At Re-bath you will quickly find a group of individuals that care about this company’s vision and who wants to be a part of the process to get there.

Job Overview
We are seeking a detail-oriented and organized Scheduling Coordinator to join our team. In this role, you will be responsible for managing customers appointments, ensuring efficient scheduling processes, and maintaining accurate documentation. The ideal candidate will have a strong background in office management and customer service, with a keen understanding of CRM softwares.

Duties

• Answers all incoming calls in a courteous, welcoming, professional & timely manner.
• Gathers and documents all information from the caller thoroughly and accurately.
• Answers as many callers’ questions as possible without the need for transferring the call.
• Initiates phone scripts by determining type of calls and handling calls according to established Re-Bath policy and procedure.
• Cancels or confirms appointments as requested by callers.
• Accurately updates and inputs all relevant data into computer. Data entry of new leads for multiple lead sources.
• Maintains a professional and courteous environment.
• Welcome and assist customers that visit showroom.
• Once trained, act as point person for processing incoming sales/contracts as well as closing out jobs once they are installed.
• Use attention to detail to verify details on contracts and scopes of work.
• Work extensively in Quickbooks to record payments, invoices, customer info., etc.
• Assist operations team where needed, based on workflow and demand.
• Handle money, checks, credit card transactions, online payment processing, etc.
• Be available to handle internal/external requests over the phone, email, and in-person.
• Beginner-level data entry, tracking, and manipulation (usually through excel).
• Track and measure personal KPI’s (metrics used to assess completed work).
• Taking calls/emails from customers, vendors, and other departments within the company.
• Other routine duties as assigned.

Qualifications

• Proven experience in office management or a similar administrative role.
• Excellent organizational skills with attention to detail.
• Detail-oriented with excellent follow-up
• Ability to communicate effectively with customers and Internal staff.
• Proficiency in using online software and other office applications.
• Previous experience in customer service or callcenter settings is preferred but not required.
• 1-3 years of accumulated work/internship experience in related field or role.
• A desire to learn and grow their career within an expanding company; self-motivation is recognized/rewarded!
• Reasonable technical skills using Quickbooks, office suite, websites, office equipment, etc.
• Enjoys taking on additional responsibilities and presenting avenues for improvement.
• Solutions-minded, compliance-minded and results-oriented.
• Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately.
• Ability to juggle multiple priorities successfully.
• Extremely strong organizational and interpersonal communication skills.
• High-energy, hands-on employee who thrives in a fast-paced work environment.
• Intelligent, self-confident, practical thinker with sound judgment.
• Flexible, adaptable and can adjust to a rapidly changing and growing environment.

Join our dedicated team as a Scheduling Coordinator where you will play a vital role in ensuring seamless operations and exceptional customer service.

Job Type: Full-time

Pay: $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift

Application Question(s):

• The schedule we are hiring for is Tuesday - Saturday 8am - 4pm, does that work for you?

Language:

• Spanish (Preferred)

Location:

• Charlotte, NC 28226 (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $24