Collections Specialist

Job Summary: To collect and process past due office billing and annual dues from RE/MAX broker/owners and agents in the U.S. and Canada. Effectively managing and meeting the expectations of several different cross-functional departments simultaneously.  Requiring strong organizational abilities, clear communication, and the capacity to prioritize tasks based on each departmental needs and deadlines. 

Job Duties:

• Work closely with U.S. Customer Success, Customer Support, Customer Adoption, Contracts, Billing/Membership, and Legal departments on office billing collections.
• Initiate contact with brokerages to collect on past due office billing balances and collect on annual dues.
• Negotiate payment plans and escalate high-profile brokerages to Customer Success team.
• Coordinate demand-to-cure letters, closed office collection packages, etc.
• Research customer account to identify, reconcile, resolve billing and payment issues.
• Monitor payment plans and assist manager with special projects.
• Take the lead on research for escalated collection issues.
• Write up any adjustments, provide the required back up to remedy the situation and forward to the manager for approval. Will also approve other collector’s adjustment forms.
• Log customer contacts in the CRM system.

Preferred Education Requirements: Bachelor's Degree or Equivalent experience

Years of Experience:  3-5 years preferred

Years of Management Experience: No experience needed

Preferred Licensing, Certifications and Skill: Intermediate Microsoft Office skills: Excel, Word, Outlook

Hire Range/Rate:

$55,000 - $63,000

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location.  The offer rate represents one component of the RE/MAX Holdings total compensation package.  Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility. 

• Competitive Medical, Dental, and Vision benefits
• Retirement plans with optimal company match
• Annual bonus/merit opportunity
• Educational Assistance
• Mental Health support program
• M.O.R.E. Events offered in-person and virtually
• Mentorship program
• Employee Resource Groups 
• Community Engagement
• Diversity, Equity, and Inclusion
• Parenting
• Remote
• Women at RE/MAX

RE/MAX, LLC & Motto Mortgage

Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard.

RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado.  Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!

RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. 

Application Deadline: January 28, 2025

Salary : $55,000 - $63,000