What are the responsibilities and job description for the Customer Support Specialist I position at RE/MAX Holdings, Inc.?
A successful Customer Support Specialist will deliver comprehensive, high quality support of various RE/MAX products and services. On this fast-paced team, the Specialist will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Specialist will have a passion for solving problems, leveraging technology, and helping others to promote customer success. Through collaboration and teamwork, the Product Support team aims at delivering an exceptional experience to our customer each and every time.
Essential Duties:
- Demonstrates a constant sense of urgency during each customer interaction focusing on customer empathy and outstanding customer service
- Provide insight and resolutions to our agents/affiliates via phone, chat, and email through our ticketing system
- Provide key stakeholders regular reports as to the success of the Product Support team
- Works in high performing team environment where collaboration, performance and customer service are the highest priorities
- Participate in identification of process improvement opportunities
- Liaise with other departments on projects and company initiatives as needed
- Provides technical support of commercial and proprietary applications
- Assists in the pre-production testing of application upgrades and/or custom developed applications and be responsible for assisting in the deployment of production ready products
Qualifications & Skills:
- Bachelor’s degree in business, technology or similar curriculum is preferred
- 2 years’ experience in a customer support, operations support, product support, application support role preferred
- Experience in service desk software such as Salesforce, ServiceNow or Zendesk is preferred
- Ability to effectively communicate complex ideas in a clear and concise manner
- Ability to establish and maintain effective working relationships with co-workers, stakeholders, customer and vendors
- Ability to become a subject matter expert in both commercial and custom developed software
- Sincere passion for delivering exceptional customer service and overall experience
- Experience in real estate industry is a plus
- ITIL experience/certification a plus
- Must be able to work until 6pm Monday – Friday, as well as participate in rotating on call schedule
- Available to work Saturdays
Hire Range/Rate:
$37,500 - $47,500
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
- Competitive Medical, Dental, and Vision benefits
- Retirement plans with optimal company match
- Annual bonus/merit opportunity
- Educational Assistance
- Mental Health support program
- M.O.R.E. Events offered in-person and virtually
- Mentorship program
- Employee Resource Groups
- Community Engagement
- Diversity, Equity, and Inclusion
- Parenting
- Remote
- Women at RE/MAX
RE/MAX, LLC & Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
*As measured by transactions sides
Application Deadline: February 22, 2025
Salary : $37,500 - $47,500
