Business Operations Leader

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Job Description

We are currently seeking an Operations Leader to be located in Framingham, MA. The primary responsibilities will include managing and overseeing assigned operation’s team on a day-to-day basis. Improving productivity and streamlining branch activities to maximize results and achieve peak performance. Responsible for executing all safety activities.

Main Purpose of Job: To safely provide timely, quality service to customers by leading a team of 25 ReadyRefresh Service Representatives. The Branch Operations Leader’s primary purpose is comprised of three components:

1. Coach, develop and lead frontline ReadyRefresh Service Representatives as assigned to his or her team or area of service.

2. Effectively promote a culture of safety by leading, teaching and reinforcing all ReadyRefresh Safety Standards.

3. Provide exceptional customer service leading through the execution of Delivery Standards.

Key responsibilities include but are not limited to the following:

• Uphold frontline employee safety through the adherence of Safety Policy compliance and the identification and execution of safety improvement opportunities.
• Own execution and adherence to the ReadyRefresh brand and relevant standards for all branch processes related to safety, customer service and order fulfillment
• Oversee all direct report “people management” processes and accountability, to include hiring/retaining qualified team members and timely addressing of attendance/conduct/performance issues
• Partner with peers and Zone General Manager/Regional Operations Manager to share best practices and leverage knowledge to help define future strategies and processes, including product and customer acquisition and upselling for ReadyRefresh Customer Operations function.

Qualifications

Key qualifications include:

• Bachelor’s degree from four-year College or University; and / or 1-3 years related experience and/or training; or equivalent combination of education and experience
• Has demonstrated success in a number of diverse customer service and operations roles
• Extensive experience managing operational delivery processes
• Ability to weigh tradeoffs to arrive at a solution that is acceptable for both the customer & business
• Experience providing a high-level of customer service
• Excellent written, verbal communication and interpersonal skills
• Experience managing and anticipating change and challenges
• Experience leading people towards performance and development goals
• Experiences leading in a high safety focus culture
• Ability to provide training & development to direct reports, coach performance
• Competent in performance feedback processes, both written and verbal
• Ability to analyze data to evaluate and coach team members towards performance improvement
• Capacity to organize workflow, define activities, and meet commitments

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you need any assistance or accommodations due to a disability, please contact us at BlueTritonHR@bluetriton.com