Business Operations Manager

We are seeking a proactive Business Operations Manager to support the company owner and senior leaders with administrative tasks while implementing business operation initiatives.

This role demands exceptional attention to detail, the ability to effectively manage shifting priorities without losing focus on broader objectives, and a commitment to delivering the highest quality in a fast-paced environment. This role requires a dependable, proactive individual who inspires trust, demonstrates urgency, and integrates across functions to support business growth and performance.

What You’ll Do:

COORDINATION & ADMINISTRATIVE SUPPORT (50%):

• Manage senior leader calendars, coordinate meetings, and resolve scheduling conflicts.
• Draft, proofread, and format correspondence, reports, presentations, and contracts.
• Conduct research to support strategic initiatives and prepare comprehensive briefs.
• Arrange travel plans and manage reimbursements for senior leaders.
• Maintain and organize electronic and physical records for senior leaders and the company.
• Serve as a liaison between senior leaders, clients, and stakeholders with professionalism and discretion.
• Handle confidential matters with integrity and sensitivity.

SHEPERDING GROWTH INITIATIVES FORWARD (40%):

·        Coordinate communications and integrate activities among departments and functions.  

·        Implement assigned strategic & operational initiatives to enhance efficiency and productivity.

·        Administer and update company policies, standard operating procedures (SOP), and systems.

·        Track key performance indicators (KPIs) to compare against business plans and identify corrections and improvements.

SYSTEMS & OFFICE INFASTRUCTURE (10%):

• Ensure smooth facilities operations by managing leased spaces, supplies, and service vendors.
• Implement and maintain efficient facilities policies, processes and standards.
• Oversee a third-party Managed Service Provider (MSP) regarding our information technology (IT) and telecommunications infrastructure, hardware, software, and systems.

EXPERIENCE AND SKILLS:

• Bachelor’s degree in business administration, operations management, or a related field.
• A minimum of 5 years experience in Office Management, Operations Management, Project Management or similar role.
• Strong analytical and problem-solving skills with the ability to drive data-informed decisions.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and business management software (ERP, CRM).
• Outstanding organizational, communication, and time-management skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Generative AI Prompting using ChatGPT, Gemini, Watson, or Claude is a plus.
• Experience in a growth environment
• Project Management Experience

This description reflects management’s assignment of essential functions; it does not proscribe or restrict additional tasks that may be assigned.

WORK ENVIRONMENT: The work environment is in an indoors office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

HOURS: The position is full-time, at-will employment. General work hours will be approximately 8:30 a.m.–5:30 p.m. Monday through Friday. This position requires dependable attendance (as our rock) in the office. Occasional extended time and weekend work may be necessary.

LOCATION: Work will be primarily at the Company’s main office in Laurel, Maryland, with occasional travel to client offices, project sites, and elsewhere. Some local/regional travel using your vehicle is expected.

SALARY:  Compensation will be commensurate with experience; Potential bonus based on personal contributions to Company performance.

BENEFITS: Paid holidays, vacation, and personal time provided. Group medical, dental, and vision insurance is partially paid by the Company. 401k retirement plan available. Continuing education/certification reimbursement offered.

Salary : $100,000