Assistant Community Association Manager (HOA/COA)

Core Values

• Hustle: We hustle with a purpose
• Steady: We are steady as we grow
• Integrity: We are honest and Fair
• Adaptable: We adapt and adjust
• Follow Through: We finish what we start

Job Description

Real Property Associates is a professional property management company in Seattle, Washington. Founded in 1991 by Jay Young and Gordon Stephenson, we strive to exceed expectations in property management by protecting investments while providing quality properties. We provide an unbeatable blend of knowledge, experience, and commitment to our community.

Real Property Associates is looking for a highly motivated individual to join our team as an Assistant Community Manager within our HOA/COA management team. This role will work closely with our Senior Association manager to support the administration and operations of each homeowner association in our portfolio. We are looking for someone who is organized, can work independently, and is passionate about delivering high-level customer service to homeowners and Board members. Extensive training will be provided with the goal of developing this individual into a Community Association Manager overseeing a portfolio of Associations.

Responsibilities

• Provide administrative and clerical support to the Senior Association Manager to include phone and email communication.
• Respond to questions and concerns from homeowners, vendors, and Board members in a professional manner.
• Manage work order submittals, schedule and track the maintenance until completed.
• Maintain, manage, and process HOA documents, such as resale certificates, governing documents, and HOA demands.
• Coordinate and attend onsite and/or virtual evening meetings with the Board for each association as the management representative. 6-8 meetings on average per month. Prepare all correspondence and reporting as necessary.
• Conduct community walk-throughs and inspections regularly and arrange appropriate follow-up actions as required.
• Responsible for troubleshooting maintenance issues, managing vendors, and coordinating special projects.
• Assist in obtaining and reviewing bids for capital projects.
• Manage resident and owner communication through mail and digital communication. Includes maintenance notifications, meeting reminders, HOA document distribution, etc.
• Work with bookkeeper and offsite assistants to ensure timely and accurate monthly reporting is provided to each Board member.
• Update and maintain records using AppFolio.

Qualifications

• Solid experience and proficiency with MS Outlook (email and calendar management), Teams, Word, Excel, One Drive, SharePoint, and web-based applications.
• Excellent verbal and written professional communication skills (phone, interpersonal, written, presentation, etc.) Comfortable with public speaking in small and large meetings.
• Working knowledge of general building maintenance and systems.
• A highly motivated, detail-oriented, independent learner with a passion for delivering high-level customer service.

Requirements

• Portfolio or on-site homeowner or condominium Association experience required
• Experience working with Appfolio preferred
• Minimum of three (3) years of experience working in administrative/customer service roles.
• Valid Driver’s License and reliable transportation.
• Flexibility in schedule, able to work some nights and weekends
• Must be able to pass a background check
• High School Diploma or equivalent required
• May be required to lift up to 25 lbs and other minor physical tasks.
• Work environment: 60% of the time - Office setting utilizing a computer and other office equipment. 40% of the time – walking or driving throughout communities for inspection or vendor meetings

Benefits

• $70,000 - $75,000 / year
• Health Insurance
• Paid time off
• 401k
• Opportunities for advancement

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Seattle, WA 98115: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Homeowner and/or condominium association management: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person