What are the responsibilities and job description for the Property Manager position at Real Property Management?
About us
At Real Property Management-Greater Madison, our proven experience has given us the edge in developing top-tier property management professionals. We are a small and intimate office, but as a franchisee of one of the largest residential management corporations in the United States, we have a support system unmatched by even the largest firms in Madison.
Our culture revolves around a simple work hard-play hard dynamic. One minute you're laughing and "hanging out" in the office, the next you're dealing with an extremely urgent and often life altering situation for one of our clients or tenants. We expect our staff to always be "on," but do not believe in assigning busy work or other duties that exist for the sake of existing. If you're looking for a job that offers rigidity and constant direction, this is not for you. As such, there is opportunity for significant remote/work from home availability once the individuals becomes more established in their position.
The Property Manager is responsible for supporting business operations through administrative tasks, as well as providing courteous and professional direct interaction with property owner clients and existing customer tenants. This position is often the face of Real Property Management, and this role interacts with every unit of the business and it's personnel.
The type of person we feel would be successful would be highly organized with strong time management skills and an understanding of prioritization. This individual would be naturally driven to provide excellent customer service and to instill trust in colleagues, clients, and customers alike, and would be a natural communicator with good attention to detail, a sense of urgency, and being able to maintain a professional demeanor in what many would consider highly difficult/stressful customer interactions. A person in this role would have extraordinarily tough skin while able to maintain a constant smile on their face.
ESSENTIAL RESPONSIBILITIES
1. Hands-on management of existing scatter site property portfolio
2. Auditing advertisements and monitoring leasing activity for available rental properties
3. Maintaining regular, close contact with current clients
4. Work closely with Maintenance Coordinator to organize repairs and maintenance for managed properties.
5. Conducting periodic inspections of managed properties
6. Managing portfolio correspondence
7. Responding to inquiries and onboarding new property owner clients
8. Executing appropriate actions against tenants in arrears
9. Authorizing payment of client invoices
10. Managing client insurance claims and payments
11. Auditing monthly vacancy boards and yearly vacancy/leasing trends.
12. Performing rent reviews
13. Conducting pre-vacancy inspections
14. Preparing outgoing property condition reports
15. Attending and participating in office meetings
16. Attending and participating in training sessions as directed by the General Manager
17. Adhering to all procedures required in this role.
18. Providing feedback for and participating in continuous improvement of procedures and processes
19. Other duties as assigned
REQUIREMENTS
5 or more years of experience in Property Management industry, preferably scatters site portfolios.
General experience in office administration/organization
Computer proficiency — Microsoft Office
AppFolio experience highly preferred
Local area knowledge
Valid Driver's License & Proof of Insurance
Competency in the following:
- Fair Housing Laws
- WI Landlord/Tenant Laws
- Property Maintenance
- Project Management
- Staff Supervision
- Light Sales
