What are the responsibilities and job description for the Customer Success Specialist position at Real Radiology?
At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.
Be part of a team thats transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!
HIGHLIGHTS
As a Customer Success Specialist, you will be responsible for implementing and managing Real Radiology customers. This position plays a key role in developing and maintaining relationships with customer contacts to ensure excellent service is provided. This role is an opportunity to work with different departments, driving a collaborative approach for a successful experience with our internal and external teams.
This position is full-time, salaried, and in- office during regular business hours.
THE ROLE
Expectations
In this role, you will serve as a key liaison between customers and internal teams, managing all aspects of customer relationships, including onboarding, communication, and issue resolution. You will continuously update stakeholders and facilitate the presentation of individual customer dashboards. This position leads monthly customer meetings to address concerns, align on scope, and set clear expectations. Additionally, you will support customer implementations, process improvement projects, and other initiatives aligned with Customer Success goals.
Skills
- Superior communication skills
- Creative, self-motivated, proactive, and confident nature
- Ability to work with diverse groups virtually and in-person
- Strong knowledge of relationship management and client coaching
- Strong teamwork mentality
- Exceptional organizational and time management skills
- Proficiency with CRM software
- High attention to detail
- Flexibility to meet timeline demands
- Microsoft Suite
- Computer literacy
The Team
The Customer Success department is a collaborative, customer-focused team dedicated to driving client success and satisfaction. The team emphasizes proactive communication, problem-solving, and building strong relationships, working closely with cross-functional departments to enhance processes and deliver seamless customer experiences.
QUALIFICATIONS
- Degree -level education, associate degree required
- 2 years of experience in client or employee support, project management, or training development preferred
BENEFITS & PERKS
- Comprehensive benefits package, including retirement and profit sharing
- Paid Off Time and flexibility to support your personal life
- Fuel for your day with company sponsored lunches & snacks
